Cleveland Clinic
Department Supervisor II
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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Department Supervisor II
Location
Weston
Facility
Weston Family Health Center
Department
Registration-Weston Hospital
Job Code
000213
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Cleveland Clinic team at Weston Hospital is looking to add a Department Supervisor II to the team who will oversee outpatient registration and admitting. This role will mainly support the lab, imaging, surgery, and the Emergency Department. You will supervise the department’s technical and administrative functions as well as implement goals and collaborate with other caregivers to achieve them. It will be your goal to ensure the team has the support they need to meet the OKRs for patient registration, safety, and experience along with compliance. A caregiver with strong communication and leadership skills, emotional intelligence, and experience with conflict management will excel in this role.
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Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as your next step, you’ll find there are many paths to creating a career centered on what matters most to you.
This is a full-time role. A caregiver in this position works Monday through Friday from 8:00am to 5:00pm. Availability to virtually support teams on Saturdays will be required, as needed.
A caregiver who excels in this role will:
- Supervise the technical and administrative functions.
- Act as a technical resource for team members.
- Collaborate to achieve organizational goals.
- Implement goals consistent with assigned clinical and nonclinical units.
- Supervise caregivers in daily operations.
- Maintain staffing levels and ensure cross coverage.
- Approve and schedule paid time off and leave requests.
- Provide leadership and training.
- Coordinate and provide orientation, education and training. Develop an effective work team.
- Proactively identify opportunities to improve procedures and processes.
- Communicate with caregivers and provide orientation on policies.
- Analyze workflow and procedures.
- Identify and implement opportunities to improve speed, quality and effectiveness.
- Lead and implement large process improvement projects.
Minimum Qualifications
- Associate’s Degree
- Three years of supervisory experience. Additional years of experience may substitute the education requirement. A High School diploma/GED and five years of experience may substitute the work experience and education requirements. A Bachelor’s degree and one year of experience may substitute the work experience requirement.
- Knowledge of supervision, training, development and public relations practices
Preferred Qualifications
- Bachelor’s Degree
- Extensive Customer Service experience
- Healthcare experience in a large organization
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Physical Requirements
- Requires frequent data entry, standing and walking.
- Occasionally lifts and carries items weighing up to 25 pounds.
- Requires corrected vision and hearing to normal range.
- Requires dexterity sufficient to operate a computer.
- May require the ability to operate various types of powered material handling equipment.
Personal Protective Equipment
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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