Moncler
Department/Team Manager F/M - London Harrods
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overview
MONCLER is currently looking for a Team Manager / Department Manager (internally called Client Advisor Manager) to join our team at Harrods London.
Our Client Advisor Managers take on the role of Brand Ambassador. They are responsible for growing their store’s sales by providing an exceptional level of service to their clients and managing the operations of their stores efficiently. They recruit, manage, lead and support the development of their teams while working directly with their Store Manager to strategically drive their business.
Your Impact
- Ensure Moncler sales and service standards are embodied consistently across all customer and team interactions
- Motivate the sales team and lead by example in service, product knowledge, and commercial behaviours
- Proactively recruit, interview, and hire a high-performing team that drives store sales, delivers elevated service, and builds long-term customer loyalty
- Drive store sales and productivity through effective management of key KPIs including sales, UPT, conversion, productivity, and inventory
- Oversee daily store operations to ensure efficiency and protection of company assets, including schedule management, inventory control, cash handling, shipping and receiving in line with business needs and company policies
- Analyse sell-through and productivity reports and collaborate closely with Regional partners to strategically grow the business
- Coach and support all store staff to comply with company initiatives, including training and selling programmes, CEM, CRM, and other brand standards
- Develop the team to support individual growth, engagement, and clear career paths for future leaders through regular one-to-one touch-bases, team and management meetings, and individual development plans
- Adhere to all company policies and procedures at all times
- Understand and proactively respond to the competitive environment and market trends, identifying future opportunities to strengthen the brand’s position
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- 3–5 years’ retail management experience, including at least 2–3 years in luxury or premium fashion retail
- Deep product sensitivity and styling expertise, with a genuine passion for fashion, craftsmanship, and brand heritage
- Proven commercial track record in achieving sales targets, growing clientele, and developing high-performing teams
- Strong people leadership with experience coaching, motivating, and managing employee relations in a fast-paced retail environment
- Advanced organisational skills with meticulous attention to detail and the ability to prioritise effectively
- Commercial and analytical capability, confidently interpreting sales reports, KPIs, and performing fundamental calculations to drive performance
- Operational proficiency, able to operate all store equipment and systems required to run daily operations smoothly
- Excellent communication skills with fluent and sophisticated English, both written and verbal; an additional language is a plus
- Technical literacy, proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning retail management and CRM systems
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location