HM Revenue & Customs
Deployment and Cutover Manager
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Deployment & Cutover Manager up to 12 months - potential for extension
Competitive Day Rate
Location
Any HMRC Regional Centre
Function
Unity Programme Organisational Readiness
Reports To
Organisational Readiness DD
Direct Reports
May include deployment planners, analysts, and support resources.
Role purpose
The Deployment & Cutover Manager will work with the programme's Technical Delivery Partner, programme teams, and stakeholders to deliver a fully integrated deployment approach. This leadership role will ensure that all technical, data, business, and operational activities required for go-live are planned, rehearsed, controlled, and successfully executed.
You will be joining the programme at an exciting time, enabling the programme to move from design and build into a successful deployment.
Key accountabilities
- Work with Technical Delivery Partner to ensure the development and delivery of a governed deployment strategy and integrated technology and cutover plan.
- Work with the Technical Delivery Partner to design and deliver cutover plans informed by operational reality, where technical and delivery risks and trade-offs are visible and accepted.
- Work with the business SMEs to define cutover approach for each of the business processes in scope, defining the approach, timing, and ramp up and ramp down for each of the individual processes.
- Support the definition of interim ways of working during the cutover period which may include stop/start/continue activities and associated communication plans across the Shared Service function and departments.
- Ensure all cutover and deployment activities are owned, timetabled, and effectively coordinated for go-live.
- Establish cutover and deployment governance, reporting cadence, readiness checkpoints, and escalation routes.
- Ensure dependencies, risks, issues, and actions are actively managed across all delivery partners and business areas.
- Lead deployment readiness assessment and prepare evidence-based go/no-go recommendations.
- Work with Readiness Leads to ensure business areas, shared services, and support teams are prepared for live operation.
- Work with Service Readiness and Service Transition Leads to ensure hypercare mobilisation and transition into business-as-usual support.
- Provide clear leadership during high-pressure deployment, cutover, and post-go-live periods.
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Person specification
Knowledge
- Practitioner level understanding of deployment, cutover, service transition, and operational readiness.
- Working level knowledge of readiness principles, including process adoption, role mapping, data migration, security and controls, user training, and local readiness sign-off.
- Working level understanding of HR, payroll, finance, or procurement processes as a service.
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Skill
- Practitioner level programme and delivery management skills able to convert deployment and cutover strategy into executable operational activity.
- Expert level stakeholder engagement and management skills to build organisational confidence for cutover and go-live.
- Practitioner level risk, issue, and dependency management tools and techniques leading to successful cutover and go-live.
- Working level reporting, assurance, and governance techniques.
- Expert communication skills, able to communicate in an open and transparent way about trade-offs and risk acceptance with teams and stakeholders.
Essential Criteria
- Practitioner level experience of working with Technical Delivery Partners/System Integrators to deliver a successful deployment and cutover of a large-scale enterprise platform e.g. SAP, Oracle.
- Practitioner level experience of co-ordinating and delivering go-live readiness, cutover preparation, hypercare, and transition to live service.
- Practitioner level experience of programme delivery disciplines, including planning, dependency management, risk and issue management, evidenced-based go/no-go decisions.
- Practitioner level experience of managing complex stakeholder environments.
Desirable Criteria
- PRINCE2 Practitioner/Agile Project Management Practitioner/APM Registered Project Professional/Project Leadership
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