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Role: Deployment Engineer – ELH Device Rollout
Location: Reading (onsite)
Key Responsibilities
- Execute laptop builds using client-approved SCCM images and Task Sequences, including build initiation, monitoring, completion checks, and build evidence capture.
- Perform post-build validation and functional checks before end-user handover, including application availability, network connectivity, VPN validation, and device readiness checks.
- Coordinate device staging, packaging, labelling, distribution, old-device collection, secure return coordination, and chain-of-custody tracking across agreed deployment locations.
- Support structured end-user handover, including user login validation, MFA setup, application access validation, handover documentation, and user acknowledgement capture.
- Maintain accurate deployment records, asset updates, validation checklists, handover documents, issue logs, escalation trackers, and audit-ready operational evidence.
- Provide L0/L1 hypercare support during Trial and Rollout phases, acting as the initial point of contact for deployment-related user issues and queries.
- Triage, categorise, track, and escalate build, infrastructure, application, network, VPN, or security-related issues to the appropriate client teams for L2/L3 resolution.
- Create and maintain knowledge base articles for common deployment-related L0/L1 issues to support BAU transition and ongoing support readiness.
- Provide regular deployment reporting covering progress, volumes, issues, risks, dependencies, throughput, and forward plan.
- Collaborate with ELH governance, OT Compute, OT Network, EUC teams, BAU support teams, logistics teams, and end users to ensure controlled and traceable deployment delivery.
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Must-to-Have Skills:
- Hands-on experience in laptop/endpoint deployment, build execution, imaging, validation, and rollout support.
- Working knowledge of SCCM/MECM build execution, PXE boot, approved Task Sequences, and Windows OS deployment processes.
- Ability to perform functional validation across device readiness, Microsoft 365 access, application availability, VPN setup, network connectivity, and user login validation.
- Experience with end-user handover, MFA setup support, issue handling, and first-line deployment hypercare.
- Strong experience maintaining deployment records, validation evidence, asset records, chain-of-custody logs, handover artefacts, issue logs, and escalation records.
- Experience logging, tracking, triaging, and escalating issues through ITSM processes and tools such as ServiceNow.
- Ability to operate in secure, governed, readiness-driven environments with defined RACI, stage-gate approvals, and escalation routes.
- Strong coordination skills for logistics, site readiness, device movement, user scheduling, and deployment reporting.
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Good-to-Have Skills:
- Experience working in OT, utilities, infrastructure, regulated, or security-sensitive environments.
- Exposure to large-scale, wave-based rollout programmes involving trial, rollout, hypercare, and BAU handover phases.
- Working knowledge of Active Directory object coordination, Microsoft licence assignment requests, security group validation, and endpoint tracking processes.
- Familiarity with VPN clients such as Ivanti VPN, endpoint security tools such as Symantec EPP, and device tracking systems such as Absolute.
- Experience creating knowledge base articles and supporting BAU handover, issue closure, asset reconciliation, and final reporting activities.
- Understanding of audit-ready documentation, chain-of-custody controls, operational reporting, and deployment governance.
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Skills
Laptop Deployment
SCCM/MECM
Windows OS Deployment
PXE Boot
MFA Setup
ITSM
ServiceNow
VPN Validation
Asset Management
L0/L1 Support
Hypercare
Functional Validation
Knowledge Base Creation
Logistics Coordination
Active Directory
Microsoft 365
Location