Deployment Strategist - London

WHAT YOU'LL DO

• Embed with customers, often onsite, to observe how partners, associates, knowledge professionals, innovation teams, and IT teams work, and uncover high-value problems they may not yet be able to articulate.
• Define the customer outcome before prescribing a solution, then map the workflows, decisions, documents, data, systems, organizational constraints, and incentives that shape where and how Draftwise can create the greatest value.
• Work directly with customer documents, data, systems, and Draftwise tools to test feasibility and determine where AI can create transformational value.
• Distill user and customer needs into clear product requirements; scope them with Product, Engineering, and ML; make trade-offs; track the work; and drive it through delivery.
• Build and configure prototypes, demos, data transformations, lightweight automations, and evaluations; put them in front of real users early and iterate from evidence.
• Identify which needs are customer-specific and which reveal repeatable patterns; help turn validated patterns into reusable platform capabilities, configurations, evaluations, and playbooks.
• Present findings, requirements, trade-offs, and outcomes credibly to managing partners, customer IT, frontline users, and Draftwise teams, using field evidence to shape what we build next.

WHAT YOU'LL BRING

• 3+ years of experience in deployment strategy, forward-deployed work, product discovery, solutions engineering or consulting, or another customer-facing technical role where you owned outcomes in complex environments.
• A track record of taking ambiguous, high-stakes customer problems from discovery, to clear product requirements, to shipped solutions that produced material customer outcomes.
• Strong analytical judgment and the instinct to get beneath stated requirements and understand the workflow, the data, the organizational dynamics, the real constraints, and where value is ultimately created.
• Strong technical fluency and hands-on experience with modern AI tools. You can query data, work with APIs and data models, stand up a prototype or automation, use AI coding tools as a force multiplier, and critically evaluate their outputs and limitations.
• Exceptional written, verbal, and presentation skills, with the range to work credibly with executives, lawyers, technical teams, and frontline users.
• The delivery discipline to scope ambiguous work, make trade-offs, manage dependencies, track progress, and keep a cross-functional team oriented around the customer outcome.
• High ownership, low ego, sound judgment, and willingness to travel and spend meaningful time onsite with customers.

HELPFUL, BUT NOT REQUIRED

• Familiarity with legal workflows, law-firm knowledge systems, document management systems, or other complex professional-services environments.
• Experience practicing law or working in legal innovation, knowledge management, legal operations, or legal technology.

WHAT WE VALUE

• Clear communication and thoughtful, direct feedback.
• Autonomy, ownership, and consistently high-quality execution.
• Curiosity about how people, data, and systems work in the real world.
• Comfort with changing objectives and imperfect information.
• A collaborative approach that builds trust across customers and internal teams.

WHAT WE OFFER

• Meaningful equity, giving you a stake in Draftwise's growth.
• Competitive salary.
• A work-from-home stipend for necessary equipment and accessories.
• Unlimited PTO and sick leave.
• The opportunity to shape how a fast-growing company deploys AI in the legal industry.