Financials

• Support the RSOM to deliver company and client business objectives.
• Agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement.
• Achieve budgeted sales and profitability, influence key P&L drivers, and accurately forecast future financial performance.

People

• Demonstrable leadership and coaching/support provided to employees on a day-to-day basis to increase engagement and motivation.
• Recruit, induct, develop, appraise, and review contracted employees as appropriate to ensure successful sign-off probationary.
• Develop training structures to ensure growth within the depot.
• Identify and manage training and development needs of staff.

Customer

• Champion and oversee excellent service standards.
• Ensure all processes are communicated and followed by all personnel.
• Promote and instill belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded.
• Ensure all new literature is delivered by the team to customers.

Communications

• Maintain excellent communications with client employees ensuring quality information is exchanged when appropriate, i.e., feedback from Leadership Conference.
• Deliver all client and company administration and reporting requirements.
• Abide by client, company, and legislative policies and procedures ensuring consistent compliance.
• Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards.
• Champion Employee Forums – promote attendance/engagement by Employee Representatives.
• Create excellent inter-company relationships within departments (i.e., HR, Finance, etc.) and divisions.
• Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice.

About you

Essential:

• Demonstrate passion for customer service and experience delivering a high standard of customer care.
• Confident phone skills: manage calls effectively and professionally.
• Administration experience.
• Experience in stock control.
• Excellent communicator, able to engage with people on 1-1 and in teams.
• Able to motivate the team and foster a culture of continuous improvement.
• Motivated to achieve, a proactive approach, and “can do” attitude.
• Flexible, resilient, and calm under pressure.
• Confident in people management activities, e.g., recruitment, sickness absence, performance management, and disciplinary procedures.
• Able to understand and translate P&L accounts.
• Able to prioritise own workload and meet deadlines.
• Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above).
• Full UK driving licence for at least 2 years.

Desirable:

• Transport & Logistics background.
• eMeal (Navision) knowledge.
• Contract Catering experience.
• Fleet management experience.
• Level 3 Food Hygiene Certificate.

You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks, and basic DBS checks.

As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

Company Benefits

• Competitive salary – accredited Living Wage employer.
• 33 days holiday per year, including bank holidays (which are considered a normal working day).
• Option to purchase up to 5 additional days holiday per year.
• Discretionary annual bonus scheme.
• Pension scheme - employer matched contributions up to 4%.
• Life assurance scheme worth at least 1x annual salary.
• Free turkey or voucher at Christmas.
• apetito perks scheme including salary sacrifice options and retail discounts.

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI, and we are an accredited Living Wage employer.

Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff, and we're on a mission to build an inclusive workplace where everyone reaches their full potential.