Events & Client Activations

• Support the planning and execution of Boutique, Harrods and Maison client events and activations.
• Ensure effective client targeting, appointment planning, team preparation and post-event follow-up.
• Work with the Boutique Manager and team to maximise the commercial return and client development opportunities generated through events.
• Support the team in identifying appropriate clients and prospects for relevant Boutique, Harrods and Maison initiatives.

Boutique Operations

• Implement guidelines and direction set by the Boutique Manager and the Maison, ensuring full compliance with sales, financial, security and operational procedures.
• Ensure excellence in Boutique operations, stock management, after-sales, cash desk, security and back-of-house standards, delegating appropriately across the team while retaining management oversight and accountability.
• Ensure the Boutique checklist is fully implemented and Maison guidelines are consistently respected, including Visual Merchandising, catering and general Boutique presentation.
• Support and coordinate CRM activities within the Boutique in line with Maison guidelines.
• Monitor the quality and accuracy of client data across the team.
• Ensure daily traffic is accurately recorded.
• Ensure the Boutique is properly maintained, including lighting, furniture, fixtures and equipment, taking appropriate corrective action and escalating where required.
• Ensure active implementation of and adherence to all Piaget and Richemont procedures, standards and policies.
• Maintain strong operational discipline across all areas of the Boutique.
• Identify operational risks or inefficiencies and raise appropriate recommendations to the Boutique Manager.

Stock Control & After-Sales

• Maintain management oversight of Boutique stock in accordance with Piaget procedures and policies.
• Ensure effective replenishment and stock availability to support commercial performance.
• Maintain effective stock controls and ensure strong stock-record accuracy.
• Take responsibility for designated stock categories where required, maintaining high standards and reporting any damage or discrepancies.
• Ensure the condition and quality of all stock is regularly controlled, including scratches, movements and batteries for quartz watches.
• Ensure all pieces are handled with exceptional care and maintained in perfect selling condition.
• Ensure deliveries and stock transfers are processed efficiently and that the Boutique’s full product assortment is made readily available and accessible to clients.
• Lead and coordinate daily and annual stock inventories.
• Oversee inbound and outbound stock transfers and related documentation, packaging and follow-up.
• Maintain oversight of the Boutique’s after-sales procedures, including faulty goods, returns and repairs.
• Ensure safe, organised and secure stockroom and back-of-house standards.
• Ensure required Boutique consumables, packaging, stationery and sales tools are appropriately maintained and replenished.
• Communicate relevant stock issues to the Boutique Manager and Head Office.
• Ensure the sales team is kept informed of relevant deliveries, stock movements and product availability.

Visual Merchandising

• Ensure merchandise presentation consistently reflects Piaget Visual Merchandising standards.
• Monitor the Boutique team to ensure products are correctly presented, handled and maintained.
• Ensure the Boutique remains exceptionally well presented, clean and organised at all times.
• Escalate any Visual Merchandising or Boutique presentation issues requiring corrective action.

How Will You Experience Success with Us?

• A minimum of two to five years’ proven management experience within luxury retail or a high-level service environment, ideally within jewellery or watches.
• Strong personal sales performance combined with proven people-management capability.
• Demonstrable experience coaching, developing and performance-managing a team.
• Strong CRM and clienteling capability, with a clear understanding of client development and retention.
• Confidence managing VIC clients and complex or high-value transactions.
• High operational discipline with strong attention to detail.
• Proactive and able to anticipate Boutique, client and team requirements.
• Excellent written and verbal communication skills.
• Able to successfully manage multiple demands and competing priorities within a multinational business.
• Able to manage projects and deliver objectives within required timescales.
• Strong working knowledge of Microsoft Office; knowledge of SAP would be an advantage.
• Excellent personal presentation and a strong understanding of the luxury environment.
• Passionate about service, client experience and commercial performance.
• Confident, credible and comfortable taking leadership responsibility.
• Excellent interpersonal, communication, organisational and problem-solving skills.
• Commercially minded with a proactive and solutions-focused approach.
• Able to balance strong floor leadership with operational discipline.
• Collaborative and supportive while maintaining clear accountability and management standards.
• Able to remain professional, composed and effective under all circumstances.
• Flexible and adaptable, with the ability to respond positively to changing business priorities.
• A strong team player who leads by example and consistently represents the values and image of Piaget.