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Deputy Business Support Manager

Norwich
Posted about 24 hours ago
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Deputy Business Support Manager

We are seeking an experienced and highly organised Deputy Business Support Manager to play a key role in supporting the smooth and effective operation of administrative services within the locality.

Reporting to the Business Support Manager, the post holder will provide leadership and operational oversight to administrative teams while supporting service planning, governance, performance management, workforce processes, and business continuity.

Role Responsibilities

  • Work closely with operational and clinical leaders to ensure high-quality administrative support is delivered across services, contributing to the achievement of organisational objectives and service improvement initiatives.
  • Line management responsibility for administration staff.
  • Oversight of workforce processes such as recruitment, attendance management, and appraisals.
  • Coordination of projects and operational activities at both locality and Trust-wide level.

Required Skills

  • Motivated manager with strong leadership, organisational, and communication skills.
  • Ability to effectively manage competing priorities, drive continuous improvement, and support the delivery of safe, efficient, and high-quality services.

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Day-to-Day Responsibilities

  • Responsible for the day-to-day management and leadership of administrative services.
  • Ensuring the efficient delivery of business support across the locality.
  • Working closely with clinical and operational colleagues, supporting service performance, governance, workforce management, and service improvement initiatives.

Why Join Us?

  • Opportunity for an experienced administrator or manager to make a significant contribution to service delivery, staff development, and continuous improvement within a busy and dynamic healthcare environment.
  • Inclusion is at the heart of how we work. We are committed to creating a fair, transparent, and accessible recruitment process where every candidate has the opportunity to succeed.
  • We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority.
  • Committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

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Our Team

We pride ourselves on being a welcoming, talented, friendly, and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why Work for Us?

  • We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work, and we need dedicated individuals to support us on our journey.
  • Strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Contact Information

For further details / informal visits contact:

  • Name: Jo Horne

  • Job Title: Business Support Manager

  • Email Address: jo.horne@nsft.nhs.uk

  • Telephone Number: 07785 772132

  • Name: Hayley Penney

  • Job Title: Office Manager

  • Email Address: hayley.penney@nsft.nhs.uk

  • Telephone Number: 07918224631

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Skills

Leadership
Operational Oversight
Service Planning
Governance
Performance Management
Workforce Processes
Business Continuity
Line Management
Recruitment
Attendance Management
Appraisals
Project Coordination
Communication Skills
Continuous Improvement
Administrative Support
Stakeholder Management

Location

Norwich, England, United Kingdom

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