ISS Facility Services UK
Deputy Catering Manager
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Deputy Catering Manager
Contract: Government
Location: London, SW1A 2AS
Hours of work: 40
Contract Type: Permanent
We are seeking a confident and experienced Deputy Catering Manager to support the day-to-day delivery of catering services and events across multiple food service outlets, including coffee shops, a restaurant, deli bar, hospitality operations and high-profile events.
The successful candidate will be responsible for maintaining high operational standards, ensuring service excellence and supporting the Catering Manager in the effective running of the operation.
Job Description
We are seeking an individual who can lead by example, manage teams effectively and take ownership of front-of-house operations.
This role requires strong operational judgement, excellent people management skills and a commitment to food safety, compliance and continuous improvement within a fast-paced catering environment.
Key Responsibilities
- Manage the day-to-day running of front-of-house catering operations, ensuring high standards of service at all times.
- Support operations across two coffee shops/catering outlets, maintaining quality, consistency and customer satisfaction.
- Assist in the delivery of restaurant and deli bar services serving approximately 200 covers.
- Lead, motivate and develop a team of approximately 15-16 employees, including Food Service Supervisors, Assistants and agency staff.
- Oversee ordering, stock control, stock taking and support menu planning activities.
- Support the delivery of hospitality services and high-profile events, ensuring a professional and seamless customer experience.
- Ensure compliance with Health & Safety, Food Hygiene, COSHH and company operating standards.
- Deputise for the Catering Manager when required and support continuous improvement, innovation and service development initiatives.
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Professional and Personal Competencies/Qualifications
- Experience within a contract catering environment is desirable.
- Experience delivering hospitality services.
- Experience within a retail coffee shop environment.
- Strong understanding of food safety, hygiene, compliance and operational standards.
- Working knowledge of espresso-based drinks, coffee quality, barista standards and coffee shop operations.
- Strong communication, customer service and negotiation skills.
- Ability to engage confidently with senior clients and stakeholders.
- Proven ability to motivate, develop and manage teams.
- Calm, professional and measured approach when working under pressure.
- Strong awareness of the commercial impact of the role and wider business objectives.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
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We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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