Deputy Catering Manager

About Us

Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award-winning teams – we are currently recruiting for a Deputy Catering Manager to join our team at University of London.

Job Details

Location

University of London, Connaught Hall, 36-45 Tavistock Square, London, WC1H 9EX

Rate of Pay

£39,000 per annum

Working Pattern

Predominantly Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 8pm, 7.3 weeks annual leave per year

Key Responsibilities

• Ensure that the client expectations of food and food service are consistently delivered.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the site, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
• Proactively make suggestions to CM regarding innovation in food and food service to develop the business at the relevant site.
• Develop and sustain good working relationships with the client at the relevant site.
• In the absence of the CM act as the first point of reference for all client comments and concerns and take any necessary action.
• Actively gain customer feedback and to use the information to improve the offering at any given business.
• Working with the CM ensure the site achieves the financial targets agreed with the client in line with the budget.
• Understand and interpret the relevant financial control systems and use the information to measure performance and work with the CM to achieve all financial targets.
• In the absence of the CM prepare, produce and present a monthly financial report for the Operations Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken.
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
• Provide effective day-to-day performance management to all Front of House staff at the site.
• As directed by the CM provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations.
• Report staff absence, timekeeping, sickness to CM and where necessary provide the information to the relevant department.
• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.