West London NHS Trust
Deputy Chief Operating Officer (VSM)
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Deputy Chief Operating Officer – Local Services
West London NHS Trust
VSM
"If you're the sort of operational leader who enjoys creating grip, empowering clinical leaders and quietly getting things done, this is a role where you'll thrive."
West London NHS Trust is one of the country's leading integrated providers of mental health, community and specialist services. Following significant investment and sustained organisational improvement, the Trust has established itself as one of the NHS's strongest performing organisations, achieving four consecutive quarters in Segment 1 of the National Oversight Framework and being selected to progress towards Advanced Foundation Trust status.
As the Trust continues to expand its community services, neighbourhood models and place-based partnerships across Ealing, Hammersmith & Fulham and Hounslow, an exciting opportunity has arisen for a newly created Deputy Chief Operating Officer (Local Services).
The Opportunity
Reporting directly to Dr Christopher Hilton, Chief Operating Officer, this newly established VSM role has been created to provide greater operational leadership across the Trust's Local Services portfolio.
Unlike many Deputy COO roles, this position carries direct accountability for the Clinical Directors leading six major service lines, creating clear operational leadership and strengthening delivery across the organisation. The role has been deliberately redesigned to provide greater operational grip, performance oversight and leadership capacity as the Trust continues to grow.
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You will inherit a stable, experienced leadership team and work within an organisation recognised for its collaborative culture, strong staff engagement and commitment to compassionate leadership.
What We Are Looking For
We are looking for an experienced NHS provider leader who enjoys operational management and takes pride in delivering excellent services through strong leadership, clear accountability and meaningful relationships.
You will bring:
- Significant senior operational leadership experience within an NHS provider organisation
- A proven track record of improving operational performance, quality, productivity and patient flow
- Experience leading complex community and/or mental health services
- Confidence managing senior clinical leaders while building trust and credibility
- The ability to balance supportive leadership with robust performance management
- Outstanding communication skills and the emotional intelligence to influence across complex systems
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Most importantly, you will be someone who is comfortable being given responsibility, trusted to lead and expected to deliver.
About You
The successful candidate will be someone who is:
- Operationally strong and delivery focused
- Kind, approachable and supportive, while maintaining a strong focus on performance and accountability
- Able compassionately to hold people to account
- Evidence-led rather than process-led
- Someone who enjoys being trusted to get on with the job
If you are happiest when creating operational grip, supporting senior clinicians to succeed and helping good organisations become exceptional, we would love to hear from you.
The Recruitment Process
- Applications Close: 13th September 2026
- Pre-Shortlisting interviews: w/c 14th September 2026
- Stakeholder Virtual Panel: Friday 2nd October 2026
- Final On-Site Interviews: Monday 5th October 2026
For an exploratory and confidential conversation about the post with further details on the application process, please contact Neil Fineberg at neil.fineberg@finegreen.uk
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