HeliosX
Deputy Chief Pharmacist
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HeliosX is Hiring: Deputy Chief Pharmacist
About HeliosX
Ready to revolutionize healthcare, making it faster and more accessible than ever before? HeliosX was founded in 2013 by Dwayne D’Souza with a vision for healthcare to be easier to access, faster to receive, and centered around the individual. Today, we operate across four international markets, including successful launches in Germany and Canada, and continued expansion in the US. We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth.
Role Overview
HeliosX is hiring a Deputy Chief Pharmacist, on a fixed-term contract, to be responsible for deputising for the Chief Pharmacist & providing clinical leadership across HeliosX's digital pharmacy operations. The postholder will be a GPhC registered pharmacist with extensive experience in digital healthcare & a strong working knowledge of pharmacy regulation, including direct experience supporting a digital pharmacy to apply GPhC standards for the safe & effective delivery of pharmacy services at a distance.
Key Responsibilities
Clinical Leadership
- Deputise for the Chief Pharmacist, providing clinical leadership across the Pharmacy Operations team
- Lead clinical audits, risk management assessments and safety error-reporting frameworks
- Act as a source of clinical and regulatory expertise for the wider pharmacist team
- Support ongoing regulatory and inspection readiness, ensuring required evidence, actions, and improvement plans are maintained and embedded following inspections or regulatory feedback
- Represent HeliosX at external professional groups and meetings
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Quality Assurance & Compliance
- Monitor clinical standards across the organisation
- Ensure the organisation meets statutory and regulatory requirements, including GPhC standards for pharmacy services delivered at a distance
- Work cross-functionally with Prescribing, Product, Operations, Customer Support, and Governance to resolve pharmacy-related patient-safety risks and implement safe process improvements
- Maintain ownership of formal pharmacy complaints, managing resolution and learning
- Lead investigations into regulatory concerns and coordinate formal responses with regulatory bodies
Clinical Audits
- Coordinate and review clinical audits to measure current practice against agreed professional standards
- Identify and follow up on findings, ensuring timely and structured resolution
Policy Development
- Help write, update and implement clinical policies and guidelines based on national standards and up-to-date evidence
- Ensure policies remain current as regulation and practice evolve
- Provide pharmacy governance oversight for significant operational, system, and process changes, ensuring risk assessments, SOPs, controls, testing, and patient-safety considerations are in place
- Lead governance and safe implementation for new medicine and service launches and ongoing medicines governance, including reviewing operational readiness, pharmacy controls, and SOPs
What You’ll Bring
- GPhC registered pharmacist with extensive experience in digital healthcare
- Strong familiarity with pharmacy regulation, including experience supporting a digital pharmacy to apply GPhC standards for services delivered at a distance
- Experience working alongside a CQC regulated entity preferred
- Independent Prescriber (IP) qualification preferred
- Experience with compounding preferred
- Pragmatic and solution-focused approach, comfortable working at pace
- Strong clinical leadership and stakeholder management, able to work cross-functionally with Medical and Product
- Confident coordinating and reviewing clinical audits, risk assessments and safety reporting frameworks
- Clear written communication, particularly for policy and guideline development
- Comfortable representing the organisation externally with professional bodies and regulators
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Why Work with Us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Benefits
- 25 days holiday plus UK Bank Holidays (excluding two per year)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
Join us and be a part of making our dream of easier and faster healthcare a reality!
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