HM Revenue & Customs
Deputy Director of Resourcing and Talent
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Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Portsmouth, Worthing
Job Summary
We are seeking a forward thinking, progressive and outcome focused leader to shape and deliver HMRC’s integrated approach to resourcing and talent. This pivotal role will determine how HMRC engages, attracts, develops and retains diverse talent, building sustainable pipelines for critical roles and capabilities.
Working as a visible enterprise leader and strategic partner to senior leaders, you will support HMRC’s transformation agenda, future operating model and workforce plans through an effective resourcing and talent strategy with high-quality delivery.
By aligning attraction, recruitment, apprenticeships, employer brand, outreach, onboarding and talent retention, you will ensure HMRC has the diverse skills, capability and capacity needed to modernise the tax and customs system, improve customer outcomes and deliver its organisational priorities.
You will exercise corporate leadership beyond your immediate remit, contributing to collective decisions, championing HMRC-wide priorities and taking shared responsibility for the organisation’s performance, culture and outcomes.
Job Description
- Lead and deliver an integrated resourcing, talent and apprenticeship strategy that directly supports HMRC’s transformation agenda, future operating model, strategic workforce, capability and location priorities.
- Translate workforce plans, transformation milestones and skills intelligence into sustainable, diverse external and internal pipelines for critical, scarce, entry-level and senior roles.
- Lead end-to-end recruitment services, including volume, specialist, executive and contingent labour, while assuring pace, quality, value for money and candidate experience.
- Lead HMRC’s apprenticeship centre of expertise, covering programme design, employer-provider and third-party provision, learner experience, governance, quality assurance and inspection readiness.
- Shape how HMRC engages, attracts and retains diverse talent by strengthening its employer proposition, widening regional and community outreach, removing barriers and creating inclusive pathways into and through the organisation.
- Provide visible enterprise leadership across HMRC, aligning business groups, professions, academies, workforce planning, finance, commercial and HR partners behind a shared talent agenda and the workforce outcomes required for transformation.
- Drive innovation through technology, artificial intelligence, data, employer branding and improved attraction, assessment, onboarding and learner journeys.
- Establish strong governance, performance measures and assurance across recruitment and apprenticeships, using evidence to improve outcomes and demonstrate impact.
- Ensure compliance with employment law, Civil Service recruitment requirements, apprenticeship funding rules, regulatory expectations, procurement obligations and internal controls.
- Lead strategic workforce investment, including budgets, contracts, suppliers, contingent labour expenditure and effective use of available apprenticeship funding.
- Shape and influence cross-government policy and practice, building strong partnerships and positioning HMRC as a leader in resourcing and talent.
- Lead, inspire and develop multidisciplinary teams, setting a clear strategic direction and creating an inclusive, high-performing culture focused on professional excellence, innovation, collaboration and continuous improvement.
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Person specification
- Senior leadership experience in talent acquisition, apprenticeships, workforce capability or a comparable people function within a large, complex organisation, managing significant budgets and supplier contracts, and being accountable for delivering high performance and value for money.
- A strong and inclusive leader who can set strategic direction, build support, influence senior leaders and stakeholders, and lead teams to deliver through change and uncertainty.
- Strong track record of shaping and delivering integrated talent, recruitment, apprenticeship and skills strategies that attract, develop and retain diverse talent, creating sustainable pipelines for critical roles aligned to workforce and skills needs.
- Experience of delivering large-scale recruitment, apprenticeship or skills programmes, using data and technology to improve services and outcomes, and ensuring governance, regulatory, quality and risk requirements are met.
Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
For full benefits please see attached Candidate Pack
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
For full selection process details please see attached Candidate Pack
PLEASE NOTE: due to workforce restrictions, Newcastle is only available to existing HMRC employees.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
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Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Name : Jashim Ahmed
Email : scs.resourcing@hmrc.gov.uk
Recruitment team
Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
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