Barnet and Southgate College
Deputy Director of Technology Innovation and Development
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Deputy Director of Technology Innovation and Development
Application Deadline: 31 August 2026
Department: Technology Innovation & Development
Employment Type: Permanent - Full Time
Location: Southgate Campus
Compensation: £53,244 - £60,592 / year
Description
Are you a senior IT leader who enjoys combining strategic direction with operational accountability? Do you want a role where you can make a visible difference to service quality, cyber security maturity and digital experience across a large, diverse organisation at an important moment in its development? If so, this is an exceptional opportunity.
As Deputy Director of Technology Innovation and Development, you will bring together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery and operational resilience, owning end-to-end service delivery and ensuring that every member of staff and every student benefits from reliable, secure and user-focused IT services.
The Technology Innovation and Development department is going through an important period of growth and investment, with current priorities spanning service improvement, infrastructure resilience, cyber security maturity, cloud platform expansion and the better integration of Support and Infrastructure services. You will work closely with experienced technical teams and have real scope to influence operational standards, processes, reporting and the future direction of services across the College. This is a role for someone who wants to lead, not just manage.
About Barnet and Southgate College
We change lives, empower individuals and connect communities.
We are an ambitious, forward-thinking further education college in North London, proud to serve diverse communities across Barnet, Southgate and beyond. Our 2030 Vision is bold: to be a leading provider of learning and skills development, fostering exceptional educational experiences, driven by innovation, collaboration and excellence.
The TID department operates across a multi-campus environment and has a strong culture of teamwork, continuous improvement and practical problem-solving. The College continues to expand its use of cloud platforms, digital services and modern infrastructure technologies, and this role sits at the heart of that agenda. You will be contributing to the College's management team and deputising for the Director of Technology Innovation and Development, with the backing and visibility that comes with a senior leadership position.
Key Responsibilities
What You'll Be Doing
- Service delivery: Lead IT service delivery across all College sites, owning end-to-end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs.
- Cyber security and resilience: Hold accountability for cyber security, including incident oversight, and for the implementation and regular testing of disaster recovery and business continuity plans.
- Infrastructure and integration: Ensure effective integration between IT Support and IT Infrastructure to provide a seamless service, and oversee the management and support of application software across the College.
- Operational leadership: Line manage the IT Support Team Manager and IT Infrastructure Team Manager, ensuring effective resource planning, prioritisation and performance management across both teams.
- Policies and standards: Develop, implement and maintain IT operational policies, standards and procedures in line with legal and regulatory requirements, and oversee asset management, licensing and system documentation.
- Stakeholder and supplier management: Manage relationships with internal stakeholders and external suppliers in relation to infrastructure, applications and IT services, ensuring effective and value-for-money delivery.
- Strategy and transformation: Support the Director in delivering the College's IT and digital strategy, contribute to wider transformation initiatives and lead on operational risk management including cyber security and service continuity.
- Senior contribution: Contribute as a member of the College management team, deputise for the Director as required, and represent IT in College-wide activities, meetings and projects.
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Skills, Knowledge and Expertise
What You'll Bring
Essential
- A degree or equivalent professional qualification in IT or a related field
- Significant experience managing IT teams and services, ideally in an education or similarly complex environment
- Strong technical knowledge and hands-on experience managing or integrating IT infrastructure, networks and cloud-based services (e.g. Microsoft 365, Azure, Google Workspace) alongside end-user support
- Experience managing or contributing to cyber security frameworks and compliance (e.g. Cyber Essentials, ISO 27001)
- Experience developing and implementing IT policies and procedures
- Ability to set and monitor SLAs and KPIs, analyse helpdesk data and drive service improvement
- Excellent leadership, communication and interpersonal skills with a strong customer service ethos
- Strong analytical and problem-solving skills with high attention to detail
- Ability to work calmly under pressure, manage multiple priorities and meet deadlines
- Strong documentation skills for procedures, policies and technical configurations
- Evidence of ongoing professional development
- Willingness to work across all College sites and outside normal hours as required
- Commitment to equality, diversity, inclusion and safeguarding
Even Better If You Have...
- A management qualification
- A cyber security certification (e.g. CISSP, CISM)
- Microsoft or Cisco certifications
- Experience with ITIL or other quality management frameworks
- Project management and digital transformation experience
- Knowledge of current and emerging trends in educational technology
- Experience managing supplier relationships and contracts
- Experience with scripting (e.g. PowerShell) and Microsoft Power Automate
- Experience supporting Apple devices and a range of operating systems including Linux
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Benefits
Read our Employee Pledge here!
The College offers employees a generous holiday allowance of 31 days annual leave for our support staff plus bank holidays. Pro Rata'd for part time employees. We also offer an attractive package of optional benefits for employees to take advantage of - please see below a list of our current staff benefits available at the College.
- Annual Season Ticket Loans
- We offer permanent or contract staff with a minimum of a 12 month contract the option to purchase an annual season ticket loan without the big financial hit in one go!
- A season ticket loan will spread the cost over the course of a year by using the salary sacrifice scheme, this helps with your finances and is paid back monthly through your salary.
- Cycle to Work Scheme
- The scheme is an incentive for staff, offering tax free bikes through bike shops and is run by Cyclescheme Ltd. You can get a tax-free bike, which for most people means they save around 32% of the cost for a new bike!
- Employee Support Helpline
- The Employee Assistance Helpline can be contacted 24 hours a day, 7 days a week. They provide you and your family with counselling and advice, covering a variety of personal or workplace issues. It is free to use and all calls are confidential.
- Eye Tests for DSE Users
- The College will refund the cost of regular eye tests for staff that use Display Screen Equipment regularly as part of their duties.
- Flu vouchers
- We offer established staff a free flu vaccination voucher to take to a large range of local high street pharmacies.
- Gym Facilities
- Our Sports Centre at Southgate Campus is available for all staff with cardio, strength and conditioning equipment. The 2-floor gym is free for members of staff to use Monday to Friday within term time.
- Hair Salon Services and Beauty Treatments
- A range of competitively-priced hairdressing services are accessible at our Colindale Campus. Regularly providing special staff offers which is convenient during lunch hours or after work.
- High Street Discounts
- Discount for teachers is a shopping benefits website for staff which gives access to fantastic savings on leading retail brands, plus lots of great special offers! We also have staff discount available with local high street stores within walking distance of our three main campuses.
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