HM Revenue & Customs
Deputy Director Statutory Reviews
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About The Job
Job summary
The post holder will provide strategic leadership and overall ownership of HMRC's statutory Reviews service, ensuring timely, high-quality delivery of reviews in line within statutory obligations. The role supports HMRC's wider strategic objectives by contributing to strengthening customer trust and reducing preventable disputes.
The post holder will work with and influence senior stakeholders across HMRC's dispute resolution system. They will use data and insight to tell a compelling narrative and continue to build the visibility of Reviews. The post holder will lead testing and adoption of AI tools in Reviews as well as productivity and efficiency initiatives.
The post holder will be a key member of the RCS senior leadership team, the Legal Group senior leadership group, HMRC's senior leaders group, and will be expected to make a corporate leadership contribution. They will sit on key governance boards and groups.
Job Description
- Lead and oversee the HMRC Statutory Reviews function, comprising approximately 600 colleagues across multiple HMRC locations.
- Ensure delivery of statutory reviews within legislative requirements, service standards and performance targets.
- Direct workforce planning, forecasting and resource management to respond to changing demand and operational pressures.
- Provide strategic leadership on dispute resolution, including the interface between reviews, Alternative Dispute Resolution (ADR) and litigation routes.
- Use operational data and insight to identify systemic causes of disputes and influence improvements to policy, guidance and operational decision-making.
- Represent Reviews in cross-HMRC forums and initiatives focused on improving customer outcomes and reducing preventable disputes.
- Develop and maintain effective relationships with senior stakeholders across HMRC.
- Increase the visibility, credibility and reputation of the Reviews service with both internal and external stakeholders.
- Lead change programmes designed to modernise service delivery including AI tools, improve productivity and embed continuous improvement.
- Lead and contribute to initiatives aimed at reducing preventable disputes and improving dispute handling
- Ensure effective implementation of internal audit recommendations and robust quality assurance arrangements.
- Foster an inclusive, high-performing culture that develops capability, engagement and leadership across the organisation.
- Contribute to corporate leadership across Legal Group and HMRC, participating as a member of the Legal Group Enterprise Leadership Group.
Person specification
- A strong track record of leading high performing, geographically-dispersed teams and evidence of active corporate leadership.
- Strong operational delivery background.
- A demonstrable commitment to the principle of continuous improvement and development for building a performance culture within the team and Group.
- Experience of workforce planning, forecasting and data-driven decision-making.
- Excellent stakeholder engagement, influencing and collaboration skills.
- Highly articulate and credible, with the personal impact to influence and challenge effectively at the most senior levels, consistently delivering, inspiring and engaging with meaningful messages about the future direction.
- Experience of handling complex or sensitive issues.
- Ability to think and act strategically and to develop practical, creative and innovative solutions, in complex operational environments.
- Experience of tax administration, compliance or dispute resolution desirable.
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Benefits
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
For full benefits please see attached Candidate Pack
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
For details of the application process please see attached Candidate Pack
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Robert Gavin
- Email : scs.resourcing@hmrc.gov.uk
Recruitment team
- Email : scs.resourcing@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Attachments
- SCS1 ERT Candidate Pack - DD Statutory Reviews FINAL Opens in new window (pdf, 1170kB)
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