HM Revenue & Customs
Deputy Director Strategic Debt Design & Delivery, Debt Management
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Belfast, Birmingham, Cardiff, Croydon, East Kilbride, Edinburgh, Glasgow, Leeds, Liverpool, Newcastle-upon-Tyne, Nottingham, Stratford
Job Summary
As Deputy Director Strategic Debt Design & Delivery, you will play a key leadership role in shaping and delivering HMRC's strategic approach to debt management. You will lead the design and delivery of future-proofed customer and campaign journeys, bringing together existing teams into a single, cohesive function that improves both customer experience and operational effectiveness.
Job Description
Key responsibilities include:
- Leading the development and delivery of Debt Management's strategic priorities to help reduce the tax gap and improve debt outcomes.
- Optimising prioritisation and performance, including the development of enhanced data analytics capability to drive better decision-making and performance insight.
- Accelerating delivery of Future Operating Model initiatives and supporting the transformation of debt management services.
- Identifying opportunities to improve performance, productivity and customer outcomes through innovation and continuous improvement.
- Developing governance structures and working with senior stakeholders across HMRC and government to deliver strategic objectives.
- Leading diverse teams across Campaigns & Remissions, Future Operating Model, Debt Analysis & Prioritisation, Operational Support and Model Office Operations, with responsibility for approximately 220 colleagues.
Person specification
Essential Criteria
The successful candidate will demonstrate:
- Improving performance within a complex organisation using data, insight and performance information to support decision making and improve business outcomes.
- Experience of leading large-scale operational delivery.
- A strong track record of designing and delivering strategic change, transformation or business improvement programmes.
- Strong stakeholder engagement and influencing skills, with the ability to build credibility and secure commitment from senior leaders across organisational boundaries.
- Experience of leading and developing large, geographically dispersed teams and creating an inclusive, high-performing culture.
- The ability to operate effectively within complex and ambiguous environments, balancing competing priorities whilst maintaining a strong focus on delivery.
Desirable Criteria
It would be beneficial for candidates to demonstrate:
- Experience of debt management, collections, financial recovery or a similarly complex customer-facing operational environment.
- Experience of working with government stakeholders or within a politically sensitive environment.
- Experience of delivering organisational change through future operating model design, service transformation or digital modernisation programmes.
- Experience of working in tax administration.
Compensation
Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Pension
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Annual Leave and Bank Holiday Allowance
25 days annual leave, increasing to 30 days after 5 years’ service (allowance pro-rata for part-time colleagues).
This is complemented by one day's paid privilege leave to mark the King’s Birthday and is in addition to your public holidays.
Equality, Diversity & Inclusion
The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all – where there is a strong sense of belonging and community.
We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
Selection Panel
- James Miller, Director, Debt Management, HMRC
- Steve Long, Executive Director, Customer Services Group, HMRC
- Kirsty McArthur, Deputy Director FP&P, HMRC
Shortlist
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.
HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification.
Due Diligence
Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview.
Informal Conversation
Shortlisted candidates will have the opportunity to speak to James Miller prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process.
Assessment
If shortlisted, you will take part in the following assessments:
- Individual Leadership Assessment – a combination of psychometric assessments
- Staff Engagement Exercise – a presentation and Q&A with a representative staff group from across HMRC.
Assessments are designed to support the panel’s decision making and highlight areas for further exploration at interview and do not result in a pass or fail decision.
Interview
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place via Microsoft Teams.
Offer and Feedback
Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage.
Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Callum Lawn
- Email : scs.resourcing@hmrc.gov.uk
Recruitment team
- Email : scs.resourcing@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London