Andrew Brownsword Hotels
Deputy General Manager
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Hours: Full time
£44,000 salary per annum
48 hours contract, Circa £4,200 service charge and a Bonus – to be discussed during the interview process.
About the Role
We are looking for a hardworking, confident and organised Deputy Manager to join the team at one of the finest country house hotels in the UK.
Working closely with the General Manager, you will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences and high operational standards. You will also deputise for the General Manager in their absence, taking overall responsibility for the hotel operation.
Key Responsibilities
- Oversee the smooth and effective day-to-day running of the hotel.
- Ensure consistently exceptional standards of guest service.
- Provide visible management presence throughout the hotel, particularly during busy service periods.
- Lead and support Heads of Department and Duty Managers, ensuring teams are well trained, motivated and performing to company standards.
- Build strong relationships with guests and colleagues to maximise guest satisfaction and commercial opportunities.
- Manage guest feedback and ensure appropriate actions are taken.
- Attend and lead regular operational briefings and meetings.
- Support recruitment, training, appraisals and performance management across the hotel.
- Ensure staffing levels and payroll are managed effectively in line with business requirements.
- Support the General Manager with budgeting, cost control and financial management.
- Ensure hotel banking, billing, revenue controls and month-end procedures are completed accurately.
- Oversee the Duty Management rota and ensure adequate management cover at all times.
- Ensure maintenance issues are identified and dealt with promptly.
- Take responsibility for the hotel in the absence of the General Manager.
- Undertake projects and additional responsibilities as required by the General Manager or Head Office.
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About You
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We are looking for someone who is:
- Experienced in hotel or luxury hospitality operations.
- A confident and inspirational leader.
- Passionate about delivering outstanding guest service.
- Highly organised, proactive and commercially aware.
- Comfortable working in a busy, fast-paced environment.
- Confident managing and developing teams.
- Able to lead the hotel confidently in the absence of the General Manager.
If you are ready for your next challenge and have a passion for exceptional hospitality, we would love to hear from you.
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