SERVICE

• Drive excellence in service levels to deliver “Amazing Service”.
• Review Test shops, create, and implement service action plans with the team that will ensure our minimum service level is achieved at all times within all departments.
• Understand the policies and procedures of the company and host store and ensure these are communicated effectively and adhered to by employees.
• Develop and install a clientele culture. Increasing the percentage and proactively selling to customer engagement by incorporating all platforms of clientelling.

PEOPLE

• Recruit new team members that best meet our identified personal qualities following Kurt Geiger recruitment process.
• Lead and coach a team and manage both good and poor performance, identifying and developing top talent to support our Company Succession Plan.
• Communicate KPIs and manage on an ongoing basis, through performance review and ongoing evaluation and feedback.
• Demonstrate effective leadership, motivating and developing the team to deliver against our key business goals.
• Model the Company competencies, values, and beliefs to demonstrate the Kurt Geiger culture to customers, management, and employees.
• Ensure the Company disciplinary and grievance procedures are followed as laid out in the Employee handbook in consultation with line management and the HR department.
• Oversee the management of the absence and sickness procedures in line with Company policy.

VISUAL MERCHANDISING

• Manage the VM process to ensure in a host store meets our standards of VM presentation, ensuring that guidelines are outlined.
• Undertake any other reasonable duties as requested in order to ensure that the responsibilities of the role are met for the needs of the business.

STOCK AND ADMINISTRATION

• Maintain the integrity of the store stock file through effective liaison with the operational management team.
• Ensure compliance is achieved within all areas of stock management and branch and staff administration.
• Oversee stock management process to ensure stock take results fall within Company target of +/- 0.3%.
• Take full ownership/accountability of stockrooms in accordance with agreed operational standards.

Ownership/Accountability

• Take complete ownership by delivering business goals and stepping into a leadership role in the absence of the line manager across the business outside your direct remit to ensure the business is run operationally round.

KPIs

• Meet sales, profit, and control costs in line with Company targets.
• Manage both good and poor performance, review, and develop direct reporting staff.
• Meet targets for staff costs, stock loss, and key controls.
• Control labor turnover and employee retention to agreed target.
• Maintain a high level of branch presentation and adhere to Model Store.
• NPS/CRM results to exceed Company's expectations.

Requirements

• Currently working at Senior Manager within a high turnover business.
• Experience of managing large teams.
• Prior history of P&L accountability and driving bottom line contribution.
• Proven ability to drive performance through people.
• Excellent at building internal and external relationships.
• Background with a fashion-forward footwear, accessory, or fashion brand - luxury experience preferred.
• Representative of our luxury/fashion-forward brand in every way.

Benefits

• Competitive basic salary.
• Bonus structure.
• Pension Scheme.
• Gorgeous shoes each season.
• Amazing employee discounts.

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand-alone stores and retail pop-ups, our retail partners include some of the world’s most famous department stores.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism