Lost Boy
Deputy General Manager + tronc
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Deputy General Manager + tronc
Up to £36,000 / Year
Full Time
Skills: Fast-Paced, Experience, Leadership, Communication, Guest Service
Description
The Lost Boy is one of Farnham's standout pubs. It's full of character, surrounded by a thriving local community and known for great food, warm hospitality, and memorable guest experiences. It's a pub with real personality and enormous potential.
We're looking for an experienced and passionate Deputy General Manager to work alongside our General Manager. You'll help lead an exceptional team and keep building The Lost Boy's reputation as one of the best places in Farnham to eat, drink, and stay.
This is more than a supporting role. It's the chance to help run a business you can be proud of, and to take the next step towards becoming a General Manager yourself.
A Job You Can Enjoy
Being a Deputy General Manager at Upham Inns is about making everyone feel welcome, guests and team alike. Working closely with the General Manager, you'll help look after the whole guest journey, from the first booking to the final goodbye.
You'll lead from the front on shift, run the pub with confidence when the GM is away, and help create a place where people feel instantly at home. That means seriously good food and expertly made drinks, served by a friendly, confident, and knowledgeable team.
Whether guests are joining us for a quick drink after work, catching up with friends, or celebrating a special family occasion, your role is to help make The Lost Boy their favorite escape.
You'll be free to bring your own ideas, energy, and personality to the business. You'll have the backing of a supportive General Manager and an experienced, hands-on operations team, along with the development you need to grow into a General Manager role.
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What’s in it for you?
- Up to £36,000 per annum plus a share of Tronc (this can be up to £5,000 per year)
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle.
Service Awards:
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1,000
Deputy Manager Requirements:
- Solid experience in a similar role, with a proven track record of leading and delivering is essential.
- Restaurant/Hospitality experience is essential.
- A track record of leading teams to success.
- Strong financial skills and be able to comfortably manage all audits and due diligence.
- Ability and skill to manage budgets, labor controls, and forecasting.
- A strong commercial acumen that enables you to drive sales and deliver business results.
- Excellent problem-solving skills and the ability to think fast.
- Great communication skills that allow you to lead and inspire a team and delight our guests.
- The Right to Work in the UK.
Deputy Manager Responsibilities:
- Lead and inspire the performance of the FOH team.
- Full responsibility for overseeing all aspects of the operation and performance. This includes People, Guest, Sales, Profit, Operations, Health and safety, and property.
- To ensure the Upham Inns standards are maintained and the restaurant performance delivers its targets through a People first, Guest obsessed, operational Excellence Strategy.
- Supporting the General Manager in driving and delivering excellence throughout all aspects of the premises.
- To be a role model and guide training and development within the team.
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What Do We Do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high-quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well.
New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year. It’s an exciting time to join us!
Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business, and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team.
We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
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