Rapport Guest Services
Deputy Guest Experience and Events Manager
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Are you an experienced hospitality leader who enjoys bringing out the best in people and creating memorable guest experiences?
We are looking for a Deputy Guest Experience and Events Manager to lead a busy workplace hospitality operation. This is a varied, hands-on role covering guest services, meetings, conferences, and corporate events.
You will support a large, established team, making sure day-to-day operations run smoothly while continuing to develop the service. You will be someone who is visible, approachable, and comfortable balancing people leadership with operational responsibilities.
Contract type:
Full-time, permanent
Salary:
£48,000 to £52,000 per annum
Hours:
40 hours per week, Monday to Friday, working on a shift rota with some flexibility required
The successful candidate will be required to go through a detailed 6-year vetting.
What The Role Involves
- Leading, motivating, and supporting a large, diverse guest services and events team.
- Creating a welcoming, professional, and consistent experience for guests and colleagues.
- Overseeing the smooth running of reception, meeting room, reservations, and event services.
- Planning and delivering corporate meetings, conferences, and events.
- Managing rotas, payroll submissions, operational systems, and service reporting.
- Working closely with internal departments, service partners, and external suppliers.
- Coaching and developing team members through regular feedback, appraisals, and performance reviews.
- Maintaining clear procedures and ensuring company, health and safety, and operational standards are followed.
- Identifying opportunities to improve the service and supporting wider operational projects.
- Acting as a positive ambassador for Rapport and representing our values through everything you do.
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What we’re looking for
- Experience leading a Guest Services, Front of House, workplace hospitality, or corporate events team.
- Strong experience planning and delivering corporate events and conferences.
- A supportive and engaging leadership style, with a genuine interest in developing people.
- The confidence to manage a busy operation and balance several priorities at once.
- Strong organizational skills and excellent attention to detail.
- Experience with rotas, operational planning, systems, and reporting.
- A warm, professional, and down-to-earth approach.
- The ability to build positive working relationships with colleagues, stakeholders, and service partners.
- A proactive mindset and the confidence to solve problems calmly and effectively.
- A natural connection with our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
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What You’ll Receive
- Financial benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance.
- Future security: A contributory pension scheme.
- Health and wellbeing: Wellness programmes, an Employee Assistance Programme, and access to digital GP services.
- Career development: Extensive learning, development, and progression opportunities.
- Recognition: The opportunity to be recognized through our WOW Awards.
- Community support: One paid day each year to support a cause that matters to you.
About Rapport
Rapport is an award-winning guest services company that puts people at the heart of everything we do. We believe that brilliant service starts with happy, supported, and empowered teams. We are committed to creating an inclusive workplace where everyone has the opportunity to develop and thrive. As a Disability Confident Employer, we welcome applications from people of all backgrounds and abilities.
Find out more about us and our values at www.rapportservice.com.
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