The Shrewsbury and Telford Hospital NHS Trust
Deputy Head of Facilities
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Job Overview
Job Description subject to A4C Banding
You will have a working knowledge of the broad range of Facilities Services associated with a large organisation and experience of managing compliant services in accordance with mandatory and statutory requirements.
You will have experience of senior level decision making and taking responsibility for acting on those decisions and implementing the requirements. You will have excellent communication skills, both written and verbal, be effective at chairing and attending meetings and leading and facilitating discussions.
You will be personable to both maintain and develop relationships with key stakeholders, both internal and external as these links are vital to Facilities Services in a complex organisation.
You will need to demonstrate your skills and experience as a credible operational leader within an acute trust, evidencing a sustained delivery of improvements, together with your academic credentials and a passion for making a difference to the services delivered within the Directorate and the wider trust. You will be adaptable and flexible in your approach, to meet your workload within demanding timescales and have a values-based leadership style, to reflect the culture of the Trust and Directorate.
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Main Duties of the Job
- To take overall responsibility for the day-to-day provision of in-house Facilities Support Services, ensuring that all are flexible, cost effective and meet the changing needs of the organisation’s patients, staff and visitors.
- Support the development of improved performance and service delivery across Catering, Portering, Logistics and Cleaning and Linen services, ensuring they are provided in line with national guidelines and best practice.
- Play a key role in the auditing and monitoring of services - and leads on a range of projects addressing efficiency, performance and service issues.
To Be Responsible For Following Trustwide Functions
- Cleanliness Services
- Catering Services
- Portering Services
- Movement of Waste
- Linen Services
- Mail room services
- Non-Patient Transport contract link for SaTH
- Operational Car Leasing
- Operational Car Park Management
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Working for Your Organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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