Deputy Head of Front of House

Application Deadline: 19 October 2026
Department: Front of House
Employment Type: Full Time
Location: Donmar Warehouse Theatre
Reporting To: Head of Front of House
Compensation: £35,000 / year

Description

Purpose of the role:
This role is a vital part of the Front of House and F&B provision in our busy and welcoming theatre. The Deputy Head of Front of House works with the Head of Front of House, Duty Managers and Supervisors and our Front of House Assistants to provide an exceptional, welcoming and friendly experience for all our customers. This role also works closely with internal events and producing teams at the theatre, ensuring a high standard of food and beverage delivery at the theatre for patrons, companies and guests.

The role includes Duty Manager duties on designated performances, events catering management and working with suppliers to provide an exceptional food and beverage offering. The role plays a key part in growing and delivering commercial KPIs as part of our business plan and maximising income through effective customer care, sales techniques and inventory management.

Working hours:
35 hours worked across Monday - Saturday
Work pattern includes 3 evenings per week
Weekend working - 3 out of 4 weekends

Timeline:
Applications close: Monday 19 October 2026, 10am
First Interview: w/c 26 October 2026
Second Interview: Tuesday 3 November 2026

Key Responsibilities

• Manage and oversee the ordering, stock taking and product lines of all bar and food offers at the Donmar Warehouse
• Make regular reviews of the product range alongside the Head of Front of House to ensure that quality standards and profit margins are maintained
• Act as Duty Manager on designated shifts, managing the Front of House teams in show running.
• Maintain responsibility for the safety and welfare of all public, staff and others within the building, ensuring that the Donmar’s licence conditions are upheld
• Deliver weekly financial snapshots and monthly stock takes for stock and implement new ideas and products that drive sales and maximise returns for the venue
• Liaise with various teams to plan and provide refreshments for Press Nights, Supporter events, Masterclasses and any other catered occasions.
• Develop and maintain relationships with suppliers and internal and external stakeholders
• Assist in the planning of the marketing and advertising across Food & Beverage and use data to review and show return on investment in marketing spend
• Alongside the Head of Ticketing and Head of Front of House maintain and improve systems and processes to ensure the smooth functioning of the Front of House department whilst achieving the best quality of customer care and service
• Review suppliers and service level agreements so that best practices are followed, value for money received and technological advantages are sought where applicable as well as assisting in the tendering process for new suppliers as and when required
• Develop and maintain relationships with suppliers and both internal and external stakeholders
• Keep up to date operation manuals and standard operating procedures relating to Food & Beverage
• Comply with all relevant Food Hygiene and Health & Safety legislation ensuring that all staff are trained and aware of their responsibilities.
• Review and update risk assessments involving Food and Beverage and general FOH systems.
• Oversee the maintenance, cleanliness and safety of all catering equipment keeping them in efficient working order
• Act as an ambassador for the Donmar, promoting high standards of service at all times
• Carry out administrative duties as part of the Front of House team.
• Participate in various Staff Working Groups including Health and Safety and Culture and Comms.
• Assist with managing the theatre space booking portal.
• Oversee portions of the FOH budget, forecasting to project profit and loss.
• Deputise for the Head of Front of House when required.
• Other Ad Hoc Duties
• At the request of your line manager or senior leader, take on other reasonable duties and responsibilities as required to support the needs of the team and the organisation.
• This is not an exhaustive list of duties and your line manager may at any time allocate other tasks which are of a similar nature or level.