Catch22
Deputy Head of Service (Maternity Cover)
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Catch22
Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.
We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.
In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential.
Job Description
Beacon Victim Care provides tailored support to help victims of crime cope, recover, and move forward. We are looking for a passionate and experienced Deputy Head of Service. As Deputy Head of Service, you will work with the Head of Service to ensure a strategic and operational running of the Victim Service and Beacon Youth Hub. You will be an inspirational leader who promotes the values, aims and objectives of Catch22 and shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can most effectively address these needs.
You will ensure the effective delivery of cope and recover services for victims and witnesses through the effective line management of Caseworkers responsible for caseloads.
You will maintain a close working relationship with Police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will also contribute to the growth of Catch22’s Justice Directorate business activity, with a particular focus on growing our Victim Service footprint nationally.
Qualifications
As the Deputy Head of Service, with responsibility to work closely with the Head of Service to provide strategic oversight and effective running of the Victim Service and Beacon Youth Hub, you will have a great opportunity to be involved in a number of varied projects working at the heart of the delivery of our strategic ambition. Good will look like the following:
- A confident, professional, and creative individual with a ‘can-do’ approach
- Responsive to pressure and change – flexible and adaptable to sustain performance.
- Ability to build and manage relationships, share knowledge and skills to deliver shared goals
- Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
- Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.
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Additional Information
Those interested in applying for this opportunity should review the Job Description to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3939H in your message so that we can identify the opportunity.
When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.
Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with a few exceptions.
- Contract: (Maternity Cover) Fixed term until November 28th 2027, with possible extension to January 2028.
- Hours & work pattern: Full time, 37.5 hours per week.
- Salary: £37,325
- Career Family & Scale: Operations – Team Leader, National
- Location: Hertfordshire Police Headquarters, Stanborough Road, Welwyn Garden City, Herts, AL8 6XF
- Closing Date: 31st August 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.
We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.
Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.
To Apply
Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.
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Use of AI (Artificial Intelligence): should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities.
Catch22’s Commitment to Opportunity & Progression
At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.
Catch22’s Commitment to Ban the Box
Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.
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Social Media Search
Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
Vetting Requirements
This role is subject to the satisfactory completion of relevant pre-employment checks, which may include HMPPS vetting, NPPV, or other role-specific security clearances.
Any offer of employment will be conditional upon the successful outcome of these checks. Where clearance is not granted, or is subsequently withdrawn, Catch22 reserves the right to withdraw the offer of employment.
Catch22 Justice requests no contact from agencies or media sales
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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
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