Serco Plc
Deputy Hospitality Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Deputy Hospitality Manager
Location: Lilleshall National Sports Centre, TF10 9AT
Salary: £27,453.23 - £28,185.32 per annum plus excellent benefits
Schedule: Flexible working pattern required, including weekends and late evenings. Most events take place on Fridays, Saturdays and Sundays.
Ready to Impact a Better Future?
As a Deputy Hospitality Manager in our Citizen Services team, you’ll help deliver memorable hospitality experiences across weddings, private parties, conferences, and bar operations. Supporting the Hospitality Manager, you’ll play a key role in ensuring every event runs smoothly while maintaining excellent standards of service and customer care.
Based at the newly refurbished Lilleshall National Sports Centre, you’ll help create experiences that bring people together to celebrate, connect, and achieve their goals. Your work will have a positive impact on customers, colleagues, and the local community, helping us build trust, deliver quality experiences, and impact a better future.
What You’ll Do as a Deputy Hospitality Manager
- Support the Hospitality Manager with the planning, preparation, and delivery of weddings, conferences, private parties, and restaurant bookings
- Lead hospitality operations during events, ensuring exceptional customer service and smooth event execution
- Step up to manage operations in the absence of the Hospitality Manager
- Support recruitment activities, including interviewing prospective team members
- Manage bar stock ordering and help maintain effective stock control processes
- Ensure hospitality areas are presented to a high standard, supporting cleaning and operational readiness activities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Does This Sound Like You?
- Previous experience in a customer-facing hospitality or events environment
- Essential experience working within bar operations
- Computer literate with the ability to use operational and administrative systems
- A Level 2 Food Safety qualification is desirable
- Flexible and willing to work evenings, weekends, and late-night events
- Comfortable working in a fast-paced environment and able to remain resilient under pressure
- Eager to learn new skills and support continuous improvement
What We Offer
- 20 days, 21 days after 1 year’s service + bank holidays
- Up to 6% contributory pension scheme
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, Merlin entertainment, online shopping, mobile phone plans, and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognizes your contribution
- All Leisure Benefits - Trust and Serco Leisure Employee Benefits
- Colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Let’s Impact a Better Future, Together. Apply Today.
A Little Bit About Us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment
We prioritize your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London