Financial Administration

• Monitor and control operating costs, within F&B Department. Ensure costs are within the given annual budget parameters, using database tools provided by the company.
• Support the Hotel Director in managing the hotel budget, tracking expenses, and ensuring that all financial goals are met.
• Analyse financial reports to identify trends and opportunities for cost savings without compromising service quality.
• Assist in developing and implementing strategies to maximise revenue, including upselling opportunities and promotional activities.
• Alongside Department Heads, develop, implement, and promote new revenue initiatives and analyse relevant success factors.
• Inventories and stock control—ensure all inventories-in-use counts are carried out as per company-required rotation and as per latest SQM update and orders are placed according to par stock requirements through MXP alongside the Inventory Controller—communicate with the Hotel Director for approval of orders. Conduct regular spot checks across their areas of responsibility to ensure accuracy and report any irregularities to the Hotel Director.

Quality Control

• Monitor and ensure training, development, delegation, and evaluation of the F&B teams. Ensure all managers and crew receive training accordingly, ensure tasks are delegated to managers, and check on completion and evaluate performance of the F&B brigade. Ensure all crew is following company guidelines for English language only and discussing company internal issues with guests.
• Working closely alongside the Executive Chef to ensure the quality, presentation, and delivery of an exceptional dining experience.
• Grooming and uniform policy—ensure everyone in the various departments is properly groomed and dressed according to company policy at all times. Ensure supervisors of the outlets are carrying out daily check-in of the staff as per policy.
• To review overall Guest Ratings when received, to share those with his departments and to set corrective action where necessary.
• To be proactive, ensuring that operational inefficiencies are caught before occurring.
• To regularly review department SOP’s to ensure that these are being followed and suggest improvements where identified.
• Public Health—ensure the company ‘Hygiene and Sanitation Manual’ and USPH standards are met at all times—ensure cleaning schedules are followed up and double-checked by supervisors. Attend all relevant inspections.

Guest Interaction and Liaison

• To be visible in all guest areas and available to guests and crew.
• Ensure an exceptional guest experience by proactively addressing guest concerns, resolving issues, and enhancing service offerings.
• Collaborate with department heads to design and implement new programs or services aimed at exceeding guest expectations.
• Oversee the planning and execution of special events, ensuring they align with company standards.
• Feedback from guests—receive and evaluate feedback—directly from the guests and through department managers—liaise with Hotel Director to ensure that all necessary follow-up is conducted.
• Attend all relevant shipboard and ship/shore meetings.

Other

• The post-holder will be required to undertake such duties as may reasonably be expected.
• All members of crew are expected to be professional, cooperative, and flexible within the needs of the post, department, and our Company.
• Duties of the post could vary from time to time as a result of new legislation, changes in technology, or policy. In this event, appropriate training will be provided.
• Agree to undertake training appropriate to the role, as required.

This is a PERMANENT, FULL-TIME, Shore and Ship-based role.

Benefits

Fred. Olsen Cruise Lines offer a wide range of benefits including Axa Health medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.

Our Values

• We are one team—Working together, supporting each other, and recognising that every role plays a part.
• We are ambitious—Always looking for opportunities to improve and deliver more for our guests, colleagues, and business.
• We are curious—Asking questions, seeking new ideas, and learning from the world around us.
• We are real—Bringing our authentic selves to work and creating genuine connections.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.