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Tylney Hall Hotel

Deputy Maintenance Manager

Hook
Posted about 21 hours ago
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Job Title

Working within a luxury 4-star hotel, the role requires a hands-on approach, strong technical knowledge, and the ability to respond quickly to operational issues while maintaining high standards for guests and colleagues.

Hospitality & Service

  • To ensure guests arriving at the hotel find their bedrooms in a well-maintained and serviced condition and that all services and facilities are working as should be expected in a prestigious four-star luxury hotel.
  • To ensure that any guest requests are dealt with in a prompt and efficient manner.
  • To respond promptly to guest enquiries or complaints and to keep your manager and the Duty Manager informed.

Communication, Planning, and Organisation

  • To be aware of and knowledgeable concerning the Standard Operating Procedures (SOPs), to ensure that all procedures are carried out.
  • To ensure that any Health & Safety matter is communicated immediately to the Maintenance and Facilities Manager and the Duty Manager.
  • To record any incidents into the comment book and exchange relevant information with heads of departments.
  • To plan the working day as directed by your manager.
  • To respond quickly and efficiently to any instruction given by the Duty Manager.

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Health & Safety

  • To ensure that he/she complies with H&S Regulations, fire precautions, and evacuation procedures and procedures contained in the hotel SOP manuals.
  • To attend health and safety meetings and adhere to the safety procedures contained in the company safety policy.
  • Carry out hazard spot checks during the day and report any matters to your manager or Duty Manager.
  • Report any accidents, complete an accident report, and ensure this is passed to your manager.
  • Report any faulty tools or equipment to your manager immediately.

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Attention to Detail

  • To maintain the maintenance service to the highest standard to enable the hotel to maintain its four-star status.
  • To always appear in a clean and smartly presented uniform befitting the image of a prestigious hotel.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

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Location

Hook, England, United Kingdom

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