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Deputy Store Manager - Shop floor based
Edge Lane Liverpool - flagship store
Company Description
The Range is a multi-department retailer offering more than 65,000 products across 16 categories, including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts, and Textiles. Founded in 1989 in Plymouth, the business has grown from an open-air market stall into a major retail brand. The Range now operates over 160 stores across the United Kingdom and Ireland, supported by a fast-growing e-commerce platform. Its website offers extensive product choice and home delivery, giving customers flexible ways to shop. Team members join an established, expanding company with a strong focus on value, variety, and customer service.
Role Description
The Deputy Manager is a full-time, on-site role based at The Range store in Liverpool. The person in this role supports the Store Manager with day-to-day operations, including supervising team members, coordinating work schedules, and ensuring excellent customer service on the sales floor.
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Responsibilities include:
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- Overseeing merchandising and stock presentation
- Monitoring inventory levels
- Helping to implement in-store promotions and seasonal layouts
- Assisting with team training, performance guidance, and compliance with company policies, health and safety standards, and cash handling procedures
- Contributing to sales targets
- Analyzing store performance
- Helping resolve customer queries and operational issues in a timely, professional manner
Qualifications
- Experience in retail or customer-facing environments, ideally in a supervisory or team leader position.
- Strong people management and coaching abilities, with skill in motivating diverse teams and supporting performance improvement.
- Solid customer service skills, including effective communication, conflict resolution, and a proactive, solutions-focused approach.
- Organizational and time management skills, with the ability to prioritize tasks, manage shifts, and maintain store standards under pressure.
- Comfort with basic retail operations such as cash handling, use of point-of-sale systems, stock control, and merchandising.
- Awareness of health, safety, and compliance requirements in a retail environment, with attention to detail and risk mitigation.
- Flexible approach to working patterns, including weekends, bank holidays, and peak trading periods as required.
- Previous experience in a large-format or multi-department store and a track record of supporting sales and productivity targets is desirable.
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