An exciting opportunity for a Deputy Office Manager

An exciting opportunity has arisen for an experienced and motivated Deputy Office Manager to join the Emergency Department administrative team. Working closely with the Administration Manager, the Deputy Office Manager will play a key role in supporting the delivery of a responsive, efficient, and high-quality administrative service within one of the busiest areas of the Trust.

About the Role

The successful candidate will support the day-to-day management of administrative and reception services, ensuring the accurate recording, validation, and monitoring of patient information across departmental systems, including ED iPM and Whiteboard. They will assist in workforce planning activities, rota management, recruitment, staff development, and performance monitoring, helping to ensure the department consistently meets operational objectives and NHS performance standards.

A key aspect of the role will be supporting and developing clerical and administrative staff through supervision, induction, training, and appraisal processes.

Key Responsibilities

• Support and develop clerical and administrative staff through supervision, induction, training, and appraisal processes.
• Lead on training for new starters.
• Act as a role model for Trust values and behavioural standards, promoting a positive and supportive working environment while contributing to continuous service improvement initiatives.
• Provide management support in the absence of the Administration Manager, ensuring the smooth running of the department and maintaining effective administrative services that support excellent patient care.
• Assist in the development of departmental services and improve efficiency in recording data on the ED iPM and Whiteboard systems on a daily basis.
• Assist Administration Manager in the completion of Allocate and department weekly Rota’s.
• Monitor data input and produce statistics as required.
• Assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.
• Initiate audit/validation of information from the ED iPM and Whiteboard systems.
• Ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in the achievement of NHS Targets.
• Support clerical Team Leaders on day-to-day supervision of clerical staff within the ED reception area.
• Assist in the departmental induction program for each employee.
• Ensure that all work is carried out in a safe manner with due regard to Health & Safety.
• Assist Administration Manager in the recruitment and selection process.
• In the absence of the Administration Manager, complete staff variation lists for the clerical staff.
• Assist in yearly appraisals.
• Prepare and deliver training programs on the agreed policies for operational procedures and systems procedures.
• Responsible for the training of all new staff in the department.