NHS University Hospitals of Liverpool Group
Deputy Office Manager - Emergency Department
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Deputy Office Manager
An exciting opportunity has arisen for an experienced and motivated Deputy Office Manager to join the Emergency Department administrative team. Working closely with the Administration Manager, the Deputy Office Manager will play a key role in supporting the delivery of a responsive, efficient, and high-quality administrative service within one of the busiest areas of the Trust.
The successful candidate will support the day-to-day management of administrative and reception services, ensuring the accurate recording, validation, and monitoring of patient information across departmental systems, including ED iPM and Whiteboard. They will assist in workforce planning activities, rota management, recruitment, staff development, and performance monitoring, helping to ensure the department consistently meets operational objectives and NHS performance standards.
A key aspect of the role will be supporting and developing clerical and administrative staff through supervision, induction, training, and appraisal processes, will lead on training for new starters, Post holder will act as a role model for Trust values and behavioural standards, promoting a positive and supportive working environment while contributing to continuous service improvement initiatives. They will also provide management support in the absence of the Administration Manager, ensuring the smooth running of the department and maintaining effective administrative services that support excellent patient care.
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Key Responsibilities
- Assist in the development of the departmental services and improve efficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis.
- Assist Administration Manager in the completion of Allocate and the department weekly Rota’s.
- Monitor data input and produce statistics as required.
- Assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.
- Initiate audit/validation of information from the ED iPM and Whiteboard systems.
- Ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS Target.
- Support clerical Team Leaders on day-to-day supervision of clerical staff within the ED reception area.
- Assist in the departmental induction program for each employee.
- Ensure that all work is carried out in a safe manner with due regard to Health & Safety.
- Assist Administration Manager in the recruitment and selection process.
- In the absence of the Administration Manager, complete staff variation lists for the clerical staff.
- Assist in yearly appraisals.
- Prepare and deliver training programs on the agreed policies for operational procedures and systems procedures.
- Responsible for the training of all new staff in the department.
About the Trust
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
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UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Contact Information
For further details / informal visits contact:
Name: Sandra Jones
Job title: Operational Support Manager
Email address: sandra.jones2@liverpoolft.nhs.uk
Telephone number: 0151 706 3093
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