Detailed Job Description And Main Responsibilities

Detailed job description and main responsibilities

• Line management of validation team within Cluster 3.
• Leading on the management and analysis of patient performance for the services and monitoring of key indicators.
• Management of key performance measures including presentation of complex data sets to varied stakeholders
• Attending PTL and other relevant performance meetings
• Proactive patient level management of pathways ensuring appropriate actions are undertaken across the service to maintain and improve service delivery.
• Be responsible for the budget for the validation team, regularly reviewing budget statements and making adjustments to achieve value for money
• Communicating sensitive and highly complex performance data to diverse and hostile staff and patient groups
• Developing systems to support performance improvement.
• Identifying and implementing service improvements to have positive impact on KPI’s
• Leading highly complex improvement projects across multiple services impacting on both short and long term delivery
• Leading performance improvement
• Working closely with service leads and managers to proactively respond to challenges of the service requiring influencing skills to ensure conflicting priorities can be appropriately determined.
• Working with IT and Business Information teams to make full use of available technologies and tools to improve service performance
• Producing forward looking reports and action plans
• Development of local operational policies and SOP’s across the service to enable appropriate delivery of priorities.
• Ensuring appropriate data validations through analysing patient data
• Line management of admin staff including all aspects of HR and leadership.
• Supporting recruitment of admin and clinical staff
• Undertaking investigations into complaints and concerns, taking lead on producing formal response letters
• Leading on projects and initiatives as identified by GM and the post holder
• Working closely with and deputising for GM at departmental, divisional and trust level.
• Participating in Single Point of Contact rota for the division

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience.

Desirable criteria

• Post graduate qualification in healthcare management or equivalent evidence of continuing professional development (CPD)

Work Experience

Essential criteria

• Management of waiting lists and performance
• Excellent managerial, leadership and organisational skills, with ability to motivate and develop a multi-professional approach
• Acute sector operational experience

Desirable criteria

• NHS or public sector experience
• Experience of managing staff

Knowledge

Essential criteria

• Proven ability to communicate effectively and sensitively, building credibility quickly and ability to influence a wide range of people
• Knowledge of current NHS issues including performance targets
• Proven ability to analyse and resolve complex issues
• Good interpersonal skills
• Excellent IT Skills and an ability to produce analytical reports
• Ability to manage a post that will change and develop and be flexible to meet the needs of the service

Personal Qualities

Essential criteria

• Initiative and drive to achieve results
• Resilient and proven ability to work under pressure to meet deadlines
• Ability to take the strategic view whilst giving attention to getting details correct
• Able to work autonomously, collaboratively and as part of a multi-professional team
• Experience of managing challenging situations and challenging relationships
• Demonstrate leadership abilities

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system. The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.