Deputy Restaurant Manager

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

🔥 Deputy Restaurant Manager / DHOD – Gilpin Spice (Full-Time)

Step into a role that blends hands-on housekeeping excellence with the quiet magic of the Lake District. As Deputy Housekeeping Manager at Gilpin Hotel & Lake House, you’ll help lead the team who shape the aesthetic, calm, and immaculate presentation of our luxury retreat - ensuring every space feels exceptional, serene, and beautifully cared for.

🌶️ About being a Deputy Restaurant Manager at Gilpin Spice

Set within the stunning grounds of Gilpin Hotel & Lake House, Gilpin Spice is a Michelin-recommended, pan-Asian restaurant inspired by the Spice Trail - bold flavours, vibrant dishes, and a buzzing open-kitchen atmosphere.

Gilpin Spice is all about energy, personality, and beautifully orchestrated service. As Deputy Restaurant Manager, you’ll support the Restaurant Manager in leading a confident, guest-focused team, ensuring every service feels seamless, warm, and full of character.

You’ll be hands-on throughout the day, guiding the flow of the restaurant, supporting the team, presenting dishes with flair, and helping create the lively, welcoming atmosphere that defines the Gilpin Spice experience.

🍴 Your Role as Deputy Restaurant Manager

• Leads with upbeat confidence, supporting the team throughout service and ensuring every interaction with guests feels warm, professional, and full of personality.
• Guides the rhythm of the restaurant from reservations, table planning, service flow, guest movements, to daily operational needs, ensuring a smooth, energetic, and well-orchestrated dining experience.
• Presents dishes with charm and clarity, confidently upselling drinks, sides, and specials to enhance the guest journey.
• Supports the Restaurant Manager with training, coaching, appraisals, and team development, helping build confidence, skill, and a positive, supportive culture.
• Maintains immaculate standards across the restaurant from presentation, cleanliness, organisation, safety, to atmosphere - ensuring Gilpin Spice always feels vibrant and beautifully cared for.
• Oversees banking processes, stock levels, wet-stock ordering, consumables, and monthly stock-takes, ensuring accuracy and smooth operations.
• Works closely with Hotel Management, Front Office, Kitchen, and other HODs to resolve issues quickly, support guest needs, and maintain seamless communication across the estate.
• Understands and confidently uses EPOS, reservation systems, and other technology systems that are used to support and train the team in their use.
• Opens and closes the restaurant independently, ensuring security, safety, and a calm, professional end-to-day routine.
• Brings an appreciation for wine and the confidence to guide guests through pairings that elevate the Spice Trail flavours.
• Demonstrates strong bar leadership, ensuring cocktails, beverages, and bar service are delivered with consistency, creativity, and impeccable standards.
• Radiates positivity and genuine warmth, helping create the lively, welcoming atmosphere that defines Gilpin Spice.
• Upholds our promise of warmth, energy, and exceptional hospitality - ensuring every guest leaves Gilpin Spice feeling delighted, cared for, and eager to return.