• Leads with upbeat confidence, supporting the team throughout service and ensuring every interaction with guests feels warm, professional, and full of personality.
• Guides the rhythm of the restaurant from reservations, table planning, service flow, guest movements, to daily operational needs, ensuring a smooth, energetic, and well‑orchestrated dining experience.
• Presents dishes with charm and clarity, confidently upselling drinks, sides, and specials to enhance the guest journey.
• Supports the Restaurant Manager with training, coaching, appraisals, and team development, helping build confidence, skill, and a positive, supportive culture.
• Maintains immaculate standards across the restaurant from presentation, cleanliness, organisation, safety, to atmosphere - ensuring Gilpin Spice always feels vibrant and beautifully cared for.
• Oversees banking processes, stock levels, wet‑stock ordering, consumables, and monthly stock‑takes, ensuring accuracy and smooth operations.
• Works closely with Hotel Management, Front Office, Kitchen, and other HODs to resolve issues quickly, support guest needs, and maintain seamless communication across the estate.
• Understands and confidently uses EPOS, reservation systems, and other technology systems that are used to support and train the team in their use.
• Opens and closes the restaurant independently, ensuring security, safety, and a calm, professional end‑to‑day routine.
• Brings an appreciation for wine and the confidence to guide guests through pairings that elevate the Spice Trail flavours.
• Demonstrates strong bar leadership, ensuring cocktails, beverages, and bar service are delivered with consistency, creativity, and impeccable standards.
• Radiates positivity and genuine warmth, helping create the lively, welcoming atmosphere that defines Gilpin Spice.
• Upholds our promise of warmth, energy, and exceptional hospitality - ensuring every guest leaves Gilpin Spice feeling delighted, cared for, and eager to return.

♨️ What You Bring

• Strong restaurant experience within a high‑end or luxury environment.
• A confident, warm, and professional presence.
• Excellent communication and teamwork skills.
• A passion for guest experience and the theatre of service.
• Flexibility to work evenings, weekends, and holidays.
• Food hygiene qualification (essential).
• Understanding of allergens and food safety standards.
• Confidence acting as a First Aid Aider or Fire Warden when required.
• A positive attitude, a tidy presentation, and pride in personal standards.

💼 What We Offer

• A stunning work environment within a Michelin Key‑awarded hotel.
• A supportive, dynamic team and opportunities for growth within the Gilpin family.
• Meals on shift, uniform, and generous gratuities.
• A beautiful Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.
• The prestige of working within Relais & Châteaux and Pride of Britain Hotels — becoming part of a global community of exceptional hotels and restaurants united by passion, authenticity, and local tradition.

Bring your passion for♨️ service, energy, and leadership to Gilpin Spice - if you’re ready to help shape unforgettable dining experiences, we’d love to hear from you.

Salary: £33,000 – £36,000 per year, depending on experience

Gratuities: £643 per month (average)

Hours: 45 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel