Ward Talent Team
Deputy Security Manager - London - E1 7PF
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Can you confidently lead a team while delivering a first-class front-of-house experience? Do you naturally build positive relationships, remain calm under pressure, and approach every interaction with professionalism, warmth, and a solutions-focused attitude?
If you're ready to take the next step in your leadership career within a corporate environment, we want to hear from you.
About the Role
We're looking for an experienced, polished, and customer-focused Deputy Security Manager to support the management of a corporate development in the City of London.
This is far more than a traditional security role. You'll be a visible ambassador for the site, leading by example and inspiring your team to deliver an exceptional concierge-style experience for tenants and visitors. Every interaction should leave a lasting positive impression while maintaining the highest standards of safety and security.
Working alongside the Security Manager, you'll help deliver a seamless security operation, ensuring every member of the team demonstrates professionalism, attention to detail, and a genuine commitment to customer experience.
Whether welcoming a VIP visitor, supporting a tenant, resolving a challenging situation, or responding to an incident, you'll consistently demonstrate confidence, professionalism, and a proactive, concierge-style approach.
Position: Deputy Security Manager
Pay Rate: £16.50 per hour
Shift Pattern: Monday to Friday – 50 hours per week
Location: London, E1 7PF – Nearest tube Aldgate East Station
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to Work salary sacrifice scheme
- Company Pension Scheme
- Life Assurance benefits
- Employee Referral Scheme
- Progression, training, and development opportunities
Additional benefits available via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and supermarket vouchers
- Cinema tickets
- Access to a 24/7 free Employee Assistance Programme
Main Duties:
- Support the Security Manager in the day-to-day management of the site security operation.
- Engage professionally with tenants and visitors, delivering exceptional customer service at all times.
- Assist in supervising the on-site security team, including coaching, training, performance management, and ensuring high standards are maintained.
- Support the administration and maintenance of site assignment instructions and standard operating procedures.
- Help ensure the site is fully staffed through effective rota management, whilst adhering to working time regulations and supporting planned and unplanned absence cover.
- Work closely with the Client, Security Manager, and site team to maintain a safe and secure environment.
- Monitor and operate CCTV systems in accordance with GDPR and site procedures.
- Undertake front-of-house duties to promote a welcoming and secure environment.
- Act as a visible security presence and respond confidently to incidents and emergencies.
- Identify and escalate issues promptly in line with site procedures.
- Maintain accurate records and security documentation.
- Produce clear and comprehensive daily reports and incident reports.
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Essential Experience & Skills:
- Valid Frontline SIA Licence.
- Valid CCTV Licence.
- Previous experience in a Security Supervisor, Deputy Manager, or similar leadership role within a corporate security environment.
- Experience supporting security operations within commercial office or mixed-use developments.
- Excellent customer service skills with experience in premium corporate or luxury environments.
- Strong knowledge of GDPR and CCTV operations.
- Excellent communication and interpersonal skills.
- Good understanding of security best practice, procedures, and compliance.
- High levels of professionalism, integrity, and attention to detail.
- IT literate, with confidence using multiple systems and Microsoft Office applications.
- Flexible, proactive, and able to support the Security Manager in delivering a first-class security service.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems, and more. With over 1500+ of our amazing people operating nationally.
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We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
Apart from joining our friendly team, we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning, and development programmes for a career path.
To support the wellbeing of our people, we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognized in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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