This is what you'll be doing:

• Supporting the recruitment, development, motivation and day to day line management of Volunteers supporting the service - supporting their training and ongoing wellbeing, ensuring they feel supported and valued.
• To coordinate, support and connect volunteers to ensure client interventions and activities are delivered safely, consistently and effectively.
• Welcoming clients – existing and new - to the sessions; working in a person-centered manner to promote wellbeing and ensuring personal support plans are put in place; providing the required support to reduce / mitigate risk. You will not provide care or medication support to clients.
• Daily Coordination of the service adhering to the standard operating guidance, including organising and delivering activities; organising and providing refreshments and a hot nutritious meal; taking payments from clients, including cash handling and banking; the management of the resources/equipment required for the session delivery and on-site responsibility for the health and safety of all clients and activity.
• Ensuring compliance in line with all statutory standards, policies and procedures in the delivery of the sessions and the support to clients including Health and Safety, Food Hygiene, Data Protection, Financial Controls, Safeguarding and Incident Reporting.
• Dealing with enquiries, promoting the service, supporting, developing and maintaining relationships with key local contacts (e.g. Local Authorities, Health Trusts, Suppliers, Voluntary Organisations, internal partners) as agreed with the Service Manager in order to develop the service.
• Monitoring and reporting of service activity, and service specific income and expenditure, as agreed with Service Manager.
• Undertaking general administrative duties including data entry for the RVS Management Information Systems, (Cold Harbour) general correspondence and communications and contributing information to service reports.
• Working with a commitment to continuous development in skills and behavioural competencies required for the post, or any role that the post-holder aspires to.
• Undertaking any other reasonable duties commensurate with the purpose and remit of the post and agreed with the Service Manager.

This is how you'll be doing it:

• Service Delivery Focused: Identifies and focuses on the individual needs and concerns of the customer or client. Engages and responds accordingly with a professional and high-quality service. Is committed to keeping people safe from harm.
• Supporting & Managing Others: Enjoys supporting other people by getting involved and trying to help them when they have problems. Is comfortable to contribute to joint activities and enjoys teamwork. Is approachable, collaborative and dependable.
• Planning & Organising: Thinks things through well in advance and maps out future activities and resources, taking the key stages, requirements and timescales into account. Likes to monitor to ensure that things are implemented and delivered effectively.
• Delivers Objectives: Strives to deliver what is expected or required of them and consistently meets objectives and deadlines. Is dependable and does not like abandoned tasks without seeing them through to the end. Work is often conducted in a thorough and methodical manner.
• Resilience: Easily bounces back from setbacks and is not discouraged for long. Doesn’t easily get hurt or upset and is generally able to manage work challenges. Can accept constructive criticism and doesn’t tend to dwell on what others may think of them.
• Equality, Diversity, and Inclusion: Values difference and sets a positive example of inclusive behaviour in all interactions and promotes practices that celebrate equality and diversity in the workplace and the communities we serve. Is an active participant and encourages others to engage effectively with charity wide inclusion activities.
• Enabling Volunteers: Is able to demonstrate an understanding of how their role impacts and supports volunteers and their experience within the charity. Is ready to collaborate with the Volunteering Team and is willing to accept responsibility and accountability of their volunteer’s journey and experience. Is not afraid to implement changes to their approach to volunteering.

This is all the other great stuff you'll be getting:

• Salary of £13.22 per hour (FTE £24,070 per annum).
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme with 5% employer contributions
• 2 x Base Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities, and society

If you feel you have the skills and experience to become our Deputy Service Manager please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 29 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Other organisations may call this role Deputy Community Manager, Activity Manager, Service coordinator, Activity coordinator, Deputy Community Engagement Manager, or Deputy Events Manager.