The Source Bulk Foods UK
Deputy Store Manager
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Company Description
The Source Bulk Foods UK is a leading retailer of bulk wholefoods, snacks, and organic products, dedicated to making sustainable shopping easy and accessible. As a pioneer in the zero-waste movement, the company encourages customers to buy only what they need and reduce packaging waste. Built on the belief that small, everyday choices can create a significant positive impact on the environment, The Source champions conscious consumption and community engagement. The business has grown to become the largest bulk foods store in the United Kingdom, offering a friendly, inclusive shopping experience for a diverse customer base.
Role Description
The Deputy Store Manager is a full-time, on-site role based in the West Hampstead, supporting the Store Manager in all aspects of daily operations. Responsibilities include:
- Supervising team members
- Overseeing customer service standards
- Ensuring the store is clean, well-presented, and fully stocked
- Assisting with opening and closing procedures
- Monitoring inventory
- Helping to implement loss prevention measures
- Supporting training and coaching staff
- Resolving customer queries
- Promoting The Source’s zero-waste values and product knowledge to create an engaging, educational in-store experience
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This position requires hands-on leadership on the shop floor, contributing to sales performance and a positive, inclusive work environment.
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Qualifications
- Strong customer-focused mindset, with skills in Customer Satisfaction and Customer Service to create a welcoming and supportive in-store experience.
- Excellent Communication skills, including the ability to engage with diverse customers and collaborate effectively with team members.
- Experience in Store Management and day-to-day retail operations, including supervising staff and supporting sales and performance targets.
- Knowledge of Retail Loss Prevention practices, with the ability to follow procedures that protect stock and support accurate cash handling.
- Previous experience in retail, hospitality, or customer-facing roles; experience in sustainable or food-related retail is an advantage.
- Ability to work on-site full-time, including weekends or holidays as needed, and to perform physical tasks such as standing for extended periods and lifting stock safely.
- Strong organizational and problem-solving skills, with attention to detail and reliability in following store processes.
- Interest in sustainability, zero-waste living, and wholefoods, with willingness to learn and share product and environmental knowledge with customers.
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