North Staffordshire Combined Healthcare NHS Trust
Deputy Team Leader
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The Crisis Care Centre
The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to support the delivery of a vital community crisis service, contributing directly to patient care, staff experience, and service quality.
The Role
The Deputy Operational Manager will support the Operational Managers in ensuring safe, effective, and efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. The post holder will deputise where required and play a key role in supporting performance monitoring, workforce coordination, and patient flow.
Key Requirements
- Experienced mental health or operational practitioner with a good understanding of clinical governance, service delivery, and quality improvement.
- Strong communication, organisational, and interpersonal skills.
- Ability to support staff, manage competing priorities, and contribute to maintaining high standards of care within a busy crisis service.
About the Crisis Care Centre
The Crisis Care Centre (CCC) is an essential component of the urgent care pathway and provides an all age single point of access to mental health services in North Staffordshire, whilst also offering a 24-hour, 7-day service with the additional offer of intensive home treatment as an alternative to an acute inpatient admission. The CCC in line with the NHS Long Term Plan will be expanding this offer to support individuals in crisis by receiving referrals via NHS 111, in addition to the dedicated line for professionals requiring an urgent mental health response.
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Responsibilities
- Support the Operational Team Manager in the operational management of the All Age Access and Crisis Resolution and Home Treatment Team at the CCC.
- Work under direct/indirect supervision of the Operational Team Manager to support staff to deliver a high-quality service to those under the care of the team.
- Ensure that the service meets the requirements of commissioning and Trust policies and procedures.
- Manage the service resources, budget, performance, and the staff teams to ensure that it operates in a way which maximises the quality of care provided.
- Work collaboratively with clinicians, other providers, commissioners, and key stakeholders to develop the services and maintain their high standards of care and provision.
About the Trust
As a Trust, we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high-quality care.
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Our Commitments
- Wellbeing: We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
- Sustainability: We are committed to the Greener NHS national ambition to becoming the world’s first ‘carbon net zero’ national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities, and the planet alike.
- Diversity and Inclusion: The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi, and trans communities.
- Step into Health: The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.
Contact Information
For further details / informal visits contact:
- Name: Aisling Birch
- Job Title: Service Manager
- Email Address: Aisling.Birch@combined.nhs.uk
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