Moorfields Eye Hospital, London, Fellowship
Deputy Team Leader
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
Moorfields Eye Hospital invites applications for the post of Deputy Team Leader based at Moorfields Outpatient Clinic in Croydon University Hospital and its supporting sites in Purley. This post will also require some travel to Moorfields Eye Hospital in City Road, London for training purposes.
The post holder will be responsible for managing a professional, comprehensive and efficient administration service for the Moorfields Croydon Directorate and to ensure that an efficient and caring service is provided to all patients within our services. The role will require direct line management of the Clinic Coordinator Team to ensure that a high-quality administrative service is provided to our patients.
Previous NHS experience is desirable but not essential. The successful candidate will be organised, proactive and a strong communicator who is able to adapt quickly to new challenges. We are passionate about delivering an excellent service to patients and you will play a crucial role in ensuring that this is achieved.
Main duties of the job
The Deputy Team Leader is one of the key management roles within the Outpatients team who along with the Team Leader, Clinic Manager and Assistant Divisional Manger will help ensure the Trusts goals are achieved. The Croydon Outpatients clinic is a very busy work environment with a high demand on capacity; this role is key to ensuring the demands of the clinical team, the admin team and our patients are met consistently.
You must have good interpersonal skills, a polite and courteous manner, and a professional attitude. You must have effective verbal and written communication skills and will enjoy leading and working within a team.
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You must be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are strong I.T skills, although training will be provided on all in-house systems.
Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
- Working alongside the Team Leader, to ensure that an efficient and caring service is provided to all patients within the relevant sub-specialty clinics and services you are responsible for.
- The post holder will assist the Team Leader in directly managing the outpatient clinic coordinators allocated to their sub-specialties.
- To deputise for the Team Leader to ensure service continuity when they are absent.
- To provide a professional, comprehensive and efficient reception and administration service to the Trusts outpatient clinics.
- To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.
- To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- To ensure adherence to the Trusts Access Policy at all times.
- Book all transport and interpreting services, ensuring that any specific requirements are communicated in a timely manner.
Person specification
Education & Qualifications
Essential criteria
- NVQ Level 4 in Administration / Customer service or demonstrable equivalent level of knowledge and experience
- Good general education including English and maths to GCSE A-C or equivalent
- Evidence of continuing education and development
Knowledge and Experience
Essential criteria
- Experience of working in a busy and demanding customer/patient-facing role
- Experience of managing/supervising a team and effective staff management
- Experience of working in a multi-disciplinary team
- Knowledge of NHS outpatient targets
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Desirable criteria
- Experience of working in the NHS
- Knowledge of MEH Patient Administration System (PAS) and OpenEyes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Job Description (PDF, 320.6KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
- Name: Christopher Morrison
- Job title: Outpatients Team Leader
- Email address: christopher.morrison5@nhs.net
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