Irwin Mitchell
Deputy Team PA Lead (Medical Negligence) (6507)
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As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.
Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and are trusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.
Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.
We're looking for an experienced legal support professional to join our Medical Negligence Team PA function as a Deputy Team Lead. This is a newly formalised leadership role created to support the ongoing growth and development of our national Team PA structure. Working alongside the Team PA Lead, you'll play a key role in supporting a geographically dispersed team, driving operational excellence and helping to shape the future of the function. The role offers a fantastic opportunity for someone who enjoys combining hands-on legal support expertise with leadership, coaching and operational responsibility.
You'll act as a deputy to the Team PA Lead, providing cover when required, supporting day-to-day team operations and helping to ensure consistency, quality and efficiency across the service. You'll also play an important part in delivering improvements to processes, supporting onboarding and training activities, monitoring quality standards and helping the team adapt to evolving ways of working.
Responsibilities
As Deputy Team Lead, you'll act as a trusted support to the Team PA Lead and help provide leadership across our national Team PA function. Your responsibilities will include:
Leadership and Operational Support
- Supporting the day-to-day management and operational health of the Team PA function.
- Acting as deputy for the Team PA Lead during periods of absence and annual leave.
- Providing guidance and support to Team PAs on operational and service queries.
- Supporting people management activity, coaching conversations and team development initiatives.
- Assisting with recruitment, onboarding and training of new colleagues.
- Helping to drive engagement, collaboration and a positive team culture.
- Monitoring performance, quality standards and service delivery metrics.
- Identifying opportunities for continuous improvement and supporting the implementation of change initiatives.
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Process Improvement and Quality Assurance
- Acting as a subject matter expert for Medical Negligence Team PA processes.
- Supporting the introduction and embedding of new ways of working.
- Undertaking quality assurance checks and providing coaching where appropriate.
- Supporting operational projects designed to improve efficiency, consistency and client service.
- Escalating risks, issues and service concerns appropriately.
Legal and Administrative Support
- Providing complex administrative and litigation support to legal teams.
- Managing legal documentation and correspondence through firm systems.
- Preparing bundles for experts, counsel and court proceedings.
- Coordinating client and expert appointments.
- Supporting court filing, hearings administration and litigation processes.
- Assisting with billing, costs administration and financial correspondence.
- Producing reports, management information and operational data.
- Supporting wider business development and professional support activities.
Skills and Experience
- Experience working within a legal support, litigation support or legal administration environment.
- Experience coordinating, coaching, mentoring or providing day-to-day guidance to colleagues within a team.
- Evidence of managing competing priorities and delivering high-quality work within a fast-moving environment.
- Strong organisational skills, attention to detail and ability to maintain service standards across multiple activities.
- Confidence communicating with a range of stakeholders and representing a team in meetings when required.
- Experience of supporting operational processes and identifying opportunities for improvement.
- Ability to work independently, make informed decisions and escalate issues appropriately.
- Strong Microsoft Office skills and confidence using case management and document management systems.
- A collaborative approach to working with colleagues across multiple locations.
- The ability to handle confidential information with discretion and professionalism.
Desirable
- Experience working within Medical Negligence, Personal Injury or a similar legal practice area.
- Previous experience supporting onboarding, induction or training activities.
- Experience monitoring quality standards or undertaking quality assurance activities.
- Experience supporting people management processes such as absence management, performance discussions or recruitment activity.
- Knowledge of financial administration processes, expense systems or legal billing procedures.
Benefits
- 25 days' holiday as standard, rising to 28 days depending on role level, plus bank holidays and the option to purchase additional leave.
- Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues.
- Health and wellbeing support, including Westfield Health and Digital GP access.
- Competitive pension arrangements to help you plan for the future.
- Two paid volunteering days every year to support causes that matter to you.
- Access to a range of colleague discounts and lifestyle benefits to support you both inside and outside of work.
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We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.
In 2026, Irwin Mitchell was recognised in the Sunday Times Best Places to Work guide and was the only law firm included in the 'Very Big' organisation category
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
We want every candidate to have a positive, fair and transparent recruitment experience. If you require any support or reasonable adjustments throughout the recruitment process, please speak to a member of our Recruitment & Onboarding team or contact Recruitment@IrwinMitchell.com
Artificial Intelligence (AI) is becoming an increasingly common part of modern working life. If you choose to use AI tools as part of your application or interview preparation, please review our AI in Recruitment Candidate Guidance AI Candidate Guidance
As part of joining the Irwin Mitchell Group, all successful applicants are required to complete our employment screening process. We carry out pre employment screening to establish your eligibility to work in the UK, and understand any criminal records or adverse financial history.
Our onboarding processes are designed to help us maintain the high standards of trust, integrity and professionalism expected by our colleagues, to protect the interests of the Group, clients, partners and other stakeholders.
Checks are conducted by trusted 3rd parties and the employment screening process will fully comply with Data Protection and other applicable laws.
Irwin Mitchell LLP is an equal opportunity employer.
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