Assist the Theatre Manager in the implementation of the Company's Management Arrangements and Standard Operating Procedures.

Assist the Theatre Manager in ensuring the Permit to Work systems as described in the Company’s management plan are in full effect at the theatre.

Complete safety reports and carry out investigations in accordance with Nimax's procedures in a full and timely manner.

Carry out fortnightly evacuation drills with front of house staff.

When required, attend and contribute to the group wide Company Health and Safety meetings.

Hold a current First Aid at Work qualification.

Hold an IOSH Managing Safely qualification or equivalent.

Buildings

Major building work and equipment replacement

Assist the Theatre Manager with the process for major building work/ equipment replacement (which is overseen by Nimax Head Office staff) particularly in relation to scheduling, the on-site management of contractors, site health and safety and good communication between all stakeholders.

Bring to the immediate attention of the Theatre Manager any observations or matters arising which may give rise to major building works or equipment replacement.

Planned Preventative Maintenance & Equipment Inspection and Certification

Assist the Theatre Manager in the implementation and delivery of the Company’s “Planned Preventative Maintenance” management plan and Statutory Compliance management plan at the theatre.

As instructed by the Theatre Manager make arrangements for repair work required to be carried out and oversee the satisfactory completion of such works particularly in relation to scheduling, on-site management of contractors, site health and safety and good communication between all stakeholders.

Asbestos and Water Hygiene

Assist the Theatre Manager in the implementation of the Company’s management plan and method statement for the management of asbestos and water hygiene at the theatre.

Front of House Building Standards

Implement and maintain the standards of housekeeping and presentation set out in the Company’s policy in respect of the front of house areas. Where action is required to meet the standards, work with the Theatre Manager, Buildings Department, Operations Department and technical Heads of Department to remedy the issue.

Ensure the cleaning of the theatre is of the highest standard.

Ensure stock orders for the cleaning contractors as required.

Retail

In conjunction with the Assistant Theatre Manager ensure:

• All retail opportunities are explored and sales maximised.
• Effective operational and cost management systems are in place to deliver the retail operation (e.g.: stock control, orders, deliveries, stock transfers, and wastage).
• All daily and weekly tasks on the EPOS system are completed.
• Service areas are presented to the highest possible standard.
• Staff are appropriately trained and performing to the highest possible standard in line with the Company’s customer service competency framework.
• Place orders for bar stock, confectionery, ice creams, merchandise and cleaning products as required using the relevant purchasing platform.
• Take responsibility for delivering retail income and achieving the net profit targets including controlling catering staff costs and non-consumable supply costs.

Customer Service

Where required by the Theatre Manager, respond to any letters, emails and telephone calls from customers in a timely manner, working within the guidelines set out in the Company's complaint handling procedure and via the CRM programme.

Deliver the highest possible service standards, particularly front of house, in line with the Company’s customer service competency framework.

Ensure that front of house staff and fire officer are correctly attired in line with the Company uniform policy.

Staff Management

In conjunction with the Assistant Theatre Manager be responsible for:

• Recruitment, selection, development and line management of front of house staff.
• Theatre Box Office staff are line managed by the Box Office Operations Manager. However when on duty at the theatre the theatre management should monitor such staff in relation to customer service/handling, presentation, dealing with issues around the performance and timekeeping and report any issues or anomalies to the Box Office Operations Manager or Head of Ticketing.
• Keep up to date with current employment legislation and manage the staff in accordance with such legislation.
• Have a comprehensive working knowledge of the SOLT/BECTU Agreement and ensure its practical application in relation to front of house staff.
• Implement, monitor and contribute to the practical application of the Company’s personnel management plan and assist in the keeping of personnel files for each member of staff.
• Be fully conversant with the Company’s HR policies and apply them consistently in the management of the front of house staff and make the policies available to front of house staff.
• Manage the efficient scheduling of front of house staff in line with the operational requirements of the theatre and producers. Ensure that weekly staff rosters are completed and issued to staff with two weeks' notice. Maintain front of house staff holiday entitlement and sickness records.
• Working with the Operations Department, ensure the Health and Safety training requirements set out in the Company’s Training Needs Analysis have been realised for all staff.
• Operate and implement the Company’s Induction and Contractor Control management plan at the theatre, ensuring the training requirements set out have been realised.

Financial

Together with the Theatre Manager oversee the handling of money, including ensuring checking and cashier procedures are in place, and all cash is deposited in line with the Company’s procedures.

Prepare EPOS reports and ensure stock is controlled in line with the agreed procedures.

The accurate completion of the weekly payroll for all staff in accordance with Company policy, including ensuring all departments are correct in terms of payments and the recharging of costs.

Comply with the Company’s purchasing procedures, including using the relevant online purchasing platform.

Be fully conversant in the operation, maintenance and reporting of Nimax EPOS systems and be able to train line managed staff in the day-to-day use of these systems (both ‘front’ and ‘back of house’ procedures).

Security

Liaise with and direct contracted security staff during their working hours.

Work within the prescribed policies and procedures as provided by Nimax Theatres.

General

• Maintain close and supportive relationship with production companies.
• Attend pre-production meetings and other planning or function event meetings as required.
• Carry out any other duties as may be reasonably requested by the Theatre Manager or the Company.

This job description is not an exhaustive document but reflects the current position and details may be changed from time to time. The post-holder will be required to carry out any other duties as may be reasonably requested consistent with their job title and status. The duties contained within this Job Description must be performed at all times within the Company’s stated guidelines and operational policies.

Person specification

Essential

• Experience of working within the