Yellow Jersey PR
Design Account Director
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Client Manager
Please note: Professional experience within a branding, design or creative agency is essential for this role. Generalist Client/Account Management experience outside the creative sector is unlikely to be suitable.
We're looking for an ambitious Client Manager with a genuine background in branding, design or creative agencies to join a busy London agency. You'll be the go-to person for your accounts, responsible for the successful day-to-day delivery of design projects, managing timelines and budgets, and building strong client and internal relationships.
The successful applicant must show a genuine background in branding, design or creative agencies to join a busy London Client Services team.
About us
Yellow Jersey is a London-based marketing and PR agency with an office in Zurich. Alongside our communications work, we have built a growing digital and design team that creates branding, websites, presentations, video, animation and social content for our clients.
The team is currently a Creative Director and two designers. This is a new role, created because the work and the client base have grown to the point where the studio needs a dedicated person to run client relationships and keep projects moving.
The role
You will be the day-to-day contact for our digital and design clients. Clients will come to you first for updates, questions and feedback, and you will make sure the studio delivers what was agreed, on time and to budget.
Senior colleagues own the client relationships commercially and set the creative direction. Your job is to make those relationships work in practice: running meetings, capturing and chasing actions, presenting work, managing feedback and keeping everyone, inside and outside the agency, clear on what happens next.
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You will also draft proposals for new projects, working from guidance on approach and fees provided by the Creative Director.
Responsibilities
Client contact
- Act as the first point of contact for clients on digital and design projects.
- Lead regular client calls and virtual meetings, capture actions and circulate clear notes promptly.
- Give clients regular, accurate updates on progress, timings and any risks.
- Present work to clients, explain the thinking behind it and manage feedback constructively.
Project management
- Turn client briefs into clear internal briefs for the Creative Director and designers.
- Build and maintain timing plans, and schedule studio resource across projects.
- Manage rounds of feedback and amends so projects stay within the agreed scope.
- Track time and spend against budgets, and flag changes in scope before they become problems.
- Coordinate with freelancers and suppliers such as developers, animators and video producers where needed.
- Keep project information, files and status up to date in our project management tools.
Proposals and new business
- Draft proposals and scopes of work, using guidance from the Creative Director on approach and fees.
- Help prepare credentials and case studies drawn from completed projects.
Working with colleagues
- Work closely with the wider Yellow Jersey team where design projects form part of broader communications programmes.
- Help improve how the studio runs, from briefing templates to feedback processes.
What you will bring
Essential
- Three or more years in an account management or project management role at a branding, design, digital or content agency.
- A working understanding of how creative work is produced, including design amends, artwork, web builds and video or animation.
- Confidence leading client meetings and presenting creative work to senior people.
- Clear, well-structured writing, shown in proposals, briefs or client reports.
- Strong organisation: you can run several projects at once and keep timings and budgets under control.
- Good working knowledge of PowerPoint, Keynote or Google Slides, and of at least one project management tool such as Asana, Monday or Teamwork.
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Desirable
- Experience in an agency, especially one that is multidisciplinary.
- Familiarity with Figma for reviewing and commenting on work.
- Experience drafting fee proposals or scopes of work.
What we offer
- A salary of £40,000 to £45,000, depending on experience.
- Hybrid working, with 3 days a week in our London office. The role suits someone within commuting distance of central London.
- A new role in a small, growing team, with real influence over how the studio works.
- Varied work across branding, digital, video and social for clients in the UK and Europe.
Benefits
💰 Competitive salary + super-bonus new business scheme
📍 Lively Borough location
🏡 Hybrid working policy, 3 days pw in the studio
🛡️ Income protection & life insurance
🧘 Wellness allowance
📈 Group personal pension
🌴 25 days holiday
☀️ Work from anywhere August
🎂 Birthday day off
🚲 Cycle to work scheme
How to apply
Apply through LinkedIn with your CV and a short note on why the role interests you. If you can, include an example of a proposal, project plan or client presentation you have worked on, with confidential details removed.
Shortlisted candidates will be asked to complete a short written exercise before interview.
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