NEPTUNE HOME LIMITED
Design Advisor
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About Neptune
At Neptune, our spaces are designed to bring beauty, comfort, and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
Job Opportunity
We're looking for a warm and personable Design Advisor to join our superb team within our stunning showroom in Knutsford on a permanent, full-time basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, and brings energy and organisation to everything we do.
Responsibilities
As a Design Advisor, you'll be the first point of contact for our customers, offering a warm welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you'll help customers feel confident, inspired, and supported throughout their Neptune journey.
Day to day, you'll:
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
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About You
You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics, and styling. You enjoy getting to know customers, listening carefully, and offering thoughtful advice that helps bring their ideas for home to life. You're organized and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you're warm, approachable, and enjoy working collaboratively as part of a supportive team.
Benefits
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
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Our Values
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High, and Keep It Real.
Equal Opportunities
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity, and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic, and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
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