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Design / Business Administrative Apprentice
LANCHESTER WINE CELLARS LIMITED
Durham (DH9 7XP)
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
Posted on 14 October 2026
Summary
We are looking for an apprentice to join the team in supporting our on-trade customers (licensed pubs, bars and restaurants) with bespoke labelling and marketing material as well as general administrative in line with sales and procurement.
Wage: £15,600 a year
Minimum wage rates (opens in new tab): £8.00 per hour / 37.5 hour a week for first year
Training course: Business administrator (level 3)
Hours: 37.5 per week, Monday to Friday. Shifts to be confirmed.
Start date: Monday 30 November 2026
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
-
Bespoke label and wine list design and print
- Design bespoke wine labels and wine lists for on-trade customers, using Adobe InDesign, Illustrator, Photoshop or similar packages.
- Work from customer briefs, branding and logos, producing proofs for customer and sales team approval.
- Make sure every label keeps the mandatory wine labelling information (for example alcohol strength, volume, allergen statements such as sulphites, and lot or producer details), in line with the Food Information Regulations 2014 and retained wine labelling rules.
- Training will be given on this.
- Only use customer logos and artwork with the customer's permission, respecting the Copyright, Designs and Patents Act 1988.
- Keep accurate version-controlled records of approved artwork.
-
Warehouse relabelling (approx. 30% of working time)
- Booking out and in of stock for re-work and sale / distribution.
- Decant cases from pallets, apply the approved bespoke label to each bottle, and restack the stock for distribution.
- Check label accuracy and quality before stock is released.
- Follow safe systems of work, manual handling training and warehouse procedures at all times.
- Keep the relabelling area clean, tidy and free from slip and trip hazards.
-
Liaison with sales and logistics teams
- Work with the wider sales team to understand customer requirements and agreed timescales.
- Work with the internal logistics teams to record stock transactions and movements accurately.
- Keep colleagues updated on job progress, and raise any stock, quality or deadline issues promptly.
-
Sales administration
- Answer incoming calls professionally, taking messages and directing queries.
- Support the team in taking and processing customer orders accurately.
- Prepare parcels for despatch, including packing, labelling and paperwork.
- Handle customer and company information in line with UK GDPR and the Data Protection Act 2018.
- Carry out other reasonable administrative duties as required by the sales team.
Where you'll work
Greencroft Estate
Greencroft Parkway
Annfield Plain
Durham DH9 7XP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider: NC GROUP LTD
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails,
- create proposals,
- perform financial processes,
- record and analyse data.
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails,
- letters,
- files,
- payments,
- reports and proposals.
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
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Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
- GCSE in: English (grade 4-9 or equivalent)
- GCSE in: Maths (grade 4-9 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
- Physical fitness
- PC, MacBook literate
Other requirements
The apprentice must be able to travel to and from the workplace reliably, as the site is not accessible via public transport. Therefore, access to a vehicle and the ability to drive may be required to fulfil the requirements of the role.
About this employer
Lanchester Wines is a UK based wine importer and wine merchant. Established in 1980, we are one of the UK’s leading wine importers and wine wholesalers. We supply a wide range of quality and premium wines to the on trade and off trade.
Still family owned – but now part of a group of companies with global reach – we are proud of our roots and, as such, our customers range from pubs, clubs, bars and hotel chains right up to high street retailers, supermarkets and national pub and restaurant operators.
Our extensive wine collection includes high quality wines from all corners of the world and we work with some of the leading wine producers across the globe to make sure we are always offering the best quality wine at the best price.
https://www.lanchesterwines.co.uk/careers-at-lanchester-wines/ (opens in new tab)
Company benefits
- Parking
- Staff Sales
- Pension
- Life assurance
- Healthcare cashback plan
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following completion of the Business Administrator apprenticeship, the apprentice will be able to build on the knowledge and skills gained to continue developing within the business. Progression may include taking on additional responsibilities, developing greater independence in their role, and exploring future opportunities for career development in line with the needs of the business and their individual aspirations.
Ask a question
The contact for this apprenticeship is: NC GROUP LTD
The reference code for this apprenticeship is VAC2000058967.
Apply now
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
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