Michael Page
Design Director
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Director of Product Design
We are partnering with a successful, digital consumer business to appoint a Director of Product Design. The organisation has built an established ecommerce and mobile presence and is now entering the next stage of its product and customer experience journey.
This is a significant leadership appointment with ownership of digital product design across web, mobile app and customer lifecycle communications.
Client Details
One of the world's fastest growing subscription businesses, they are well established in ecommerce and now developing their product and CX journey.
Description
Design vision and ownership
- Own digital product design, UI/UX and email design across two consumer brands.
- Define and maintain a clear design vision, customer experience strategy and quality standard.
- Create a cohesive experience across responsive web, mobile app and customer communications.
Commercial and customer impact
- Work with the Director of Product and other senior stakeholders to support the achievement of revenue and customer goals.
- Identify opportunities to improve conversion, retention, revenue, margin, customer satisfaction and operational efficiency.
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Customer research and validation
- Establish a disciplined approach to customer research, usability testing and experience validation.
- Train the team to use behavioural data, customer feedback, support insight, competitive analysis and experimentation to inform decisions.
AI enablement and design innovation
- Act as the senior champion for the effective adoption of AI within the design function.
- Define how AI can improve design quality, speed, prototyping and team productivity.
- Develop and maintain a design system that supports AI-enabled, high-fidelity design and prototyping.
Profile
- Experience in digital product design, including substantial UI and UX responsibility.
- At least four years of experience leading and developing multidisciplinary design teams.
- Experience owning design within a sophisticated DTC, ecommerce, mobile or consumer technology environment.
- A strong understanding of visually led categories such as luxury, beauty, fashion, lifestyle or premium consumer goods.
- Experience managing design activity focused on acquisition and conversion-rate optimisation.
- Experience improving retention, lifecycle engagement or customer value would be particularly advantageous.
- A strong portfolio demonstrating strategic thinking, visual quality and hands-on execution.
- Evidence of improving conversion, retention, revenue, customer satisfaction or another measurable business outcome.
- Strong knowledge of mobile-first and responsive web design.
- Experience leading email, CRM, lifecycle or growth design would be beneficial.
- Advanced proficiency in Figma and contemporary prototyping tools.
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Job Offer
- Competitive salary and package
- Possibility to work remotely
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