BT Group
Desk Sales Professional (Mid-Market)
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Job Title: Desk Sales Professional (Mid-Market)
Req ID: 60983
Job Function: Sales and Commercial
Posting Start Date: 30/07/2026
Posting End Date:
Division: UK Business
Job Location: GBR-Manchester-New Bailey
Advertised Salary: Competitive with excellent benefits
Location: Manchester, New Bailey
About The Role
This is a desk-based sales role focused on managing and growing a portfolio of mid-market customers. You’ll own a defined account base of around 100 business customers, building strong relationships, identifying opportunities, and proactively selling BT solutions that help customers grow and operate more effectively.
This is a hands-on, phone-led sales role where success comes from strong engagement, consistent activity, and ownership of your pipeline and targets. You’ll work with customers end-to-end — from relationship building and active selling through to renewal, upsell, and ongoing account management.
Mid-Market sits at a strategic sweet spot — large enough to sell meaningful, complex solutions, but agile enough to avoid enterprise-level bureaucracy. You’ll have direct access to decision-makers, faster sales cycles, and the opportunity to see real impact from the relationships you build.
You’ll be trusted to run your own accounts, supported by strong, visible leadership, regular coaching, and a team culture that values performance, resilience, and collaboration. This is an exciting opportunity to join a team at a pivotal stage of growth and transformation. You'll work alongside experienced sales professionals and contribute to shaping new ways of working, while leveraging innovative AI-enabled tools to enhance customer engagement and sales performance.
What You’ll Be Doing
- Managing a portfolio of approximately 100 mid-market business accounts, acting as the main point of contact
- Proactively selling over the phone, identifying upsell and cross-sell opportunities within existing accounts
- Building trusted relationships with decision-makers, often MDs or senior leaders
- Owning your forecast and performance, working to weekly and monthly sales targets
- Managing your own CRM, pipeline, and time, with autonomy to run your account base effectively
- Working closely with internal teams (billing, back office, specialists) to deliver for customers
- Navigating internal processes to ensure deals progress smoothly and customers have a positive experience
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Essential Skills / Experience
- Desk-based / inside sales experience with an account management background
- Experience working to sales targets, revenue goals and forecasts
- Using CRM systems to manage customer activity and sales pipelines
Desirable Skills / Experience
- Experience selling into SMB or Mid-Market customers
- Telecoms, connectivity, or technology sales exposure
- Experience managing customer relationships across the full lifecycle
- Exposure to AI-enabled sales, coaching, or customer insight tools.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 50% on target bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market-leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
About Us
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
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We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation, and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact on society.
A Few Points to Note:
- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
- We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don't Meet Every Single Requirement?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse, or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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