Systal Technology Solutions
Deskside Support
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IT Deskside Engineer
Manchester
Competitive Salary & Benefits
We are Systal
We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.
We have a permanent opportunity for an experienced IT Deskside Engineer to join us in Manchester.
What will you be doing?
As Systal’s onsite IT Deskside Engineer you will perform a vital role delivering first- and second-line incident management support and request fulfilment to business and IT system users. The role also supports the delivery of projects and business as usual tasks across the wider Enterprise IT team. Key accountabilities will include, but are not limited to:
- Control the stock of all portable IT equipment, managing the issuing and recovering of laptops and peripherals from joiners and leavers and in life replacements.
- Ensure that there is enough stock to maintain sufficient levels to service the business needs through collaboration with HR and the different business operations teams.
- Maintain the Snow Software Asset Management application.
- Request, Incident & Problem Management
- Troubleshooting desktops and system problems diagnose and solve or provide workarounds for hardware and software incidents and problems.
- Work to SLAs for incidents, requests, and problems.
- Build and issue IT equipment for new starters and when replacing faulty equipment for existing users.
- Assist in the creation of user accounts and the allocation of licenses as required.
- Support with services, application delivery, patching, and anti-virus to ensure the business remains compliant.
- Provide exceptional Service Support to the business
- Produce process, procedures, guidance documentation for the activities you undertake and ensure they accurately reflect current ways of working.
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Who are we looking for?
This role requires onsite working, so alongside the below experience you must also be based locally to Manchester:
- Experience within IT Service Delivery, Technical Support, Performance Analysis and Reporting
- Experience of ITIL
- Demonstrable experience of working in an IT Support environment
- Experience of using helpdesk applications
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Why come and work with us at Systal?
Competitive salary and benefits package.
- Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
- Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
- Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Systal only communicates with candidates via official channels and verified @systaltech.com email addresses. If you’d like to verify a message, please contact recruitment@systaltech.com.
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