Insight Global
Deskside Support Engineer
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Weekend Deskside Support Engineer
Insight Global are seeking a Weekend Deskside Support Engineer for a leading global financial services organisation.
This position requires 5 days onsite (Saturday to Wednesday) in London, UK for a 12-month contract and is Inside IR35.
About the Role
The successful candidate will support end-user technology services as part of a large-scale infrastructure and network upgrade initiative. This role is focused on delivering excellent deskside support, troubleshooting hardware and software issues, validating desktop and telephony infrastructure, and ensuring a seamless experience for end users. The ideal candidate will be highly reliable, proactive in communication, and comfortable working independently while engaging with a variety of stakeholders.
Must-Have Requirements
- Bachelor's degree or diploma.
- Previous deskside support experience.
- Basic troubleshooting experience across desktop environments.
- Strong experience supporting Windows operating systems.
- Strong knowledge of Microsoft Excel.
- Ability to commit to weekend working schedules.
- Excellent written and verbal communication skills.
- Strong stakeholder engagement and customer support skills.
- Ability to work autonomously with a proactive and reliable approach.
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Plusses
- Experience supporting telephony systems.
- Experience with workplace technology deployments or infrastructure upgrades.
- Exposure to asset management and inventory tracking processes.
Day-to-Day Responsibilities
- Provide deskside support for end users across desktop and workplace technologies.
- Perform infrastructure validation activities for end-user computing and telephony systems.
- Conduct user login testing and system validation checks.
- Support Zoom and collaboration technology testing.
- Complete workplace asset scanning and inventory management activities.
- Troubleshoot desktop, hardware, software, and telephony-related issues.
- Communicate effectively with stakeholders to ensure a high-quality support experience.
- Maintain accurate records of incidents, assets, and support activities.
- Support technology readiness activities as part of a wider network upgrade programme.
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Work Schedule
- Weekend hours: 8:00 AM to 4:00 PM
- Weekday hours: 7:00 AM to 4:00 PM
If you are interested in joining a globally recognised financial services environment and have a passion for end-user support and technology operations, we'd love to hear from you.
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