Throne Solutions
Deskside Support Engineer (DSS)
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Job Title: Deskside Support Engineer (DSS) – S4 Roll Out Project
Project: AIRBUS BELFAST – DSS & S4 Roll Out
Location: Belfast, United Kingdom
Employment Type: Freelance Contract
Duration: 5 Weeks + 1 Week Paid Training
Start Date: 24 August 2026
Number of Openings: 3
Level: Band 2
Work Schedule: Monday – Thursday | 9:00 AM – 5:00 PM
Job Summary
We are seeking 3 experienced Deskside Support Engineers to support the AIRBUS Belfast S4 Roll Out & Deskside Support Services (DSS) Project. The successful candidates will provide onsite technical support, device deployment, and end-user assistance during the S4 rollout while ensuring a high level of customer service in an industrial manufacturing environment.
Key Responsibilities
- Provide onsite Deskside Support for end users during the S4 rollout project.
- Install, configure, and deploy desktops, laptops, and mobile devices.
- Troubleshoot hardware, software, and peripheral issues.
- Support Windows 10, Microsoft Office 365, and Microsoft Teams.
- Configure and support smartphones and tablets (iOS and Android).
- Perform user account administration using Active Directory.
- Manage and resolve incidents and service requests using ServiceNow (SNOW).
- Support Mobile Device Management (MDM) solutions.
- Perform hardware replacements, imaging, and device deployments.
- Deliver excellent customer service while working directly with end users.
- Document work performed and maintain accurate service records.
- Follow project processes, security standards, and operational procedures.
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Required Skills & Experience
- 3–5 years of hands-on experience in Deskside Support Services (DSS).
- Strong knowledge of:
- Mobile Device Management (MDM)
- ServiceNow (SNOW)
- Windows 10
- Microsoft Office 365
- Microsoft Teams
- Active Directory
- Experience supporting desktops, laptops, smartphones, and tablets (iOS & Android).
- Strong hardware troubleshooting and deployment experience.
- Excellent problem-solving and customer support skills.
- Experience working in an industrial or manufacturing environment is preferred.
- Strong verbal and written communication skills in English.
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Mandatory Requirements
- Valid Full UK Driving License.
- Excellent English communication skills.
- Candidates must have legal authorization to work in the UK.
- Student Visa holders are not eligible.
- Preference will be given to UK Citizens and candidates from NATO member countries.
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