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Deskside Support
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Provide 2nd level technical support for incidents and service requests.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Responsibilities
- Responsible for the deployment, installation, replacement, and configuration of desktops, laptops, and printers.
- Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix, and troubleshooting of computer systems, hardware, and software on a timely manner.
- Provide timely updates on all ongoing support issues.
- Assist in providing basic training to end-users in the proper operation of desktops, laptops, printers, and LAN connections.
- Evaluate and recommend product upgrades or replacements if necessary.
- Work with IT service desk, application support teams, and other technical teams for on-time resolution of incidents and completion of service requests.
- Investigate security incidents and assist with protecting hardware, software, and information resources from unauthorized access, tampering, and physical damage, including other security tools, anti-virus products, and patch management.
- Assist with the ongoing setup, operation, maintenance, backup, and recovery of servers, storage systems, enterprise applications, databases, network, and communication systems.
- Upgrading the entire system to enable compatible software on all computers.
- Manage and coordinate escalated issues with technology vendors as necessary.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Technical Support
Hardware Deployment
Troubleshooting
Desktop Support
Laptop Configuration
Printer Maintenance
LAN Connectivity
Security Incident Investigation
Patch Management
Server Maintenance
Backup and Recovery
Vendor Coordination
Location