Stefanini EMEA
Deskside Technician
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Job Title (Not Provided)
About the Role
This is a 4-month fixed-term contract.
Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Job Responsibilities
- Provide face-to-face IT support for users, ensuring timely and effective resolution of issues;
- Manage support queues using ServiceNow, maintaining efficient ticket handling and prioritization;
- Demonstrate the ability to multi-task, adhere to processes and procedures, and follow pre-established guidelines;
- Coordinate with third-party vendors to resolve hardware and software issues as required;
- Perform hardware installation, relocation, and de-installation tasks;
- Diagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners;
- Maintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related;
- Test system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments;
- Conduct basic Microsoft 365 administration, including Entra ID and Intune management;
- Install and configure equipment, cables, outlets, and other hardware required for IMAC implementations;
- Manage Windows 11 software, patches, and updates using Intune and Autopilot;
- Provide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom;
- Offer remote and onsite support to users in other locations within the country as needed;
- Troubleshoot and resolve issues with warehouse equipment, such as label printers and handheld scanners;
- Handle user onboarding and offboarding processes efficiently;
- Maintain and manage mobile devices using MDM via Intune;
- Lead asset refresh campaigns within the country, ensuring smooth execution;
- Keep CMDB records updated using ServiceNow;
- Coordinate and manage local IT projects as required.
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Requirements
- A minimum of 5 years of experience in an IT support role;
- Proficiency in Windows 10/11 and MS Office 365 environments;
- Strong diagnostic skills for hardware issues, including PCs, laptops, and printers;
- ITIL certification is an advantage;
- Familiarity with ServiceNow is highly desirable;
- Knowledge of remote administrative tools in Windows 10/11 environments;
- Understanding of LAN, wireless, and VPN technologies for basic troubleshooting;
- Experience with Intune and Autopilot for device management;
- Working knowledge of Active Directory and MS Azure;
- Familiarity with network-connected printers and multifunctional devices;
- A willingness to learn and adapt to new technologies;
- Positive and proactive attitude with strong teamwork capabilities;
- Excellent communication skills and a focus on service delivery;
- Ability to manage stress and handle workloads effectively;
- Experience with Zebra devices is considered an advantage;
- Fluency in English is required.
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Note: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
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