Huxley
Desktop Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
1st / 2nd Line Support Analyst
We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.
Key Responsibilities
- Provide 1st and 2nd line IT support to end users
- Troubleshoot hardware, software and connectivity issues
- Manage user accounts, passwords and permissions
- Set up laptops, desktops and mobile devices
- Log and manage incidents through the ticketing system
- Escalate more complex issues where required
Technologies
- Windows 10 / 11
- Microsoft 365
- Active Directory
- Entra ID / Azure AD
- Microsoft Intune
- Microsoft Teams and Outlook
- Basic networking, VPN and connectivity
- Laptop and desktop hardware
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- 1 year experience in a 1st Line, Service Desk or Desktop Support role
- Good understanding of the Microsoft technology stack
- Basic Active Directory and user administration experience
- Confident troubleshooting Windows and Microsoft 365 issues
- Good communication and customer service skills
- Keen to develop into a stronger 2nd Line Support position
Logistics
- Schedule: Monday - Friday (40 hours a week)
- Location: London, Mayfair
- Work Mode: Onsite
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Salary: £28,000 - £35,000 depending on experience
- Health and wealth benefits
- Private company pension
- Social events
- Volunteering and community engagement opportunities
To find out more about Huxley, please visit www.huxley.com
Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location